Client Service Manager -Part-Time

Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Our Auto team is hiring! We are looking for a Client Solutions Manager to support our growing business.

As the Client Solutions Manager, reporting to the Team Leader of Client Solutions, you will be working directly with Auto clients in delivering the world-class customer service Gallagher is so well known for. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all!

This position is PART-TIME and requires in-office attendance with shifts alternating throughout the week and Saturdays.  

This role can be located at the following offices: 
3965 Portage Avenue, Winnipeg, MB
1530 Plessis Road, Winnipeg, MB

• Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships.
• Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by (MPI). carriers.
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
• Identify upselling and cross-selling opportunities (with travel insurance), driving the creation of quality leads. working with Account Executives in binding the client.
• Consistently acting to upgrade insurance market knowledge, staying on top of new products and policy changes.
• Collaborate with fellow team members by providing reception back up; answering incoming calls and connecting the caller to appropriate individual when needed.
• Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time!
• Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues - people love working with you, and you with them.
• Ability to work well under pressure with minimum supervision in a collaborative team environment.
• Comprehensive and effective verbal/written communication skills.
• Excellent time management and organization skills with the ability to multi-task between a variety of tasks, projects, and deadlines.
• Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.

• Highly tech-savvy, with an ability to learn new systems, tools and processes.
• 1 to 2 years of experience in Auto insurance is preferred, ideally working in a brokerage environment.
• FOI & IWS Certification required.
• Level 1 licensing considered a strong asset for the role.
• CAIB, CIP or CRM designations considered an asset for the role.
• Knowledge of EPIC an asset. 

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.