Client Service Healthcare Research Manager

Overview:
Our team is the institutional healthcare team - our clients consist of institutional firms that are conducting research and making investments in the healthcare space. All requests we service are healthcare focused, whether they are on drugs, the pharma industry, insurance, etc. We currently are a team of 20 people - 4 managers that lead the team along with a mix of project managers, research managers, and research associates.
The Research Manager role is the position between the research associate and the project manager; therefore you will be exposed to the responsibilities of both roles. Your day to day will consist of custom recruiting, outreach to advisors, facilitating projects from start to finish, and client communication. You will be working closely with a handful of project managers on the team on their requests to understand the project workflow and client servicing aspect of the job before doing so independently.
This is a hybrid position (3 days in office) out of our NYC office.
What you'll do:

• Getting exposure to custom recruiting and lead outreach
• Contacting Guidepoint advisors via phone and email to gauge project interest / gather availability for a call with the client
• Shadow project managers to fully understand their day-to-day and project workflow
• Execute client requests from start to finish; input project, reach out to advisors / leads, present profiles to client, schedule calls, ask for feedback, etc.
• Work cross functionally and collaborate with all members of the team as well as business development and client growth teams

What You Have:

• Bachelor's degree from an accredited college/university with Health Policy / Life Sciences preference, as applicable
• 1+ Years of Professional Experience
• Experience with client services, as applicable
• Excellent written and verbal communication skills
• Demonstrated ability to work independently and in a team atmosphere with minimal supervision
• Strong focus on quality, attention to detail, and addressing client needs

What We Offer:
The annual salary for this position is $72,000. Additionally, this position is eligible for commission.
You will also be eligible for the following benefits:

• 15 PTO days, 10 legal holidays, and sick days
• Comprehensive medical, dental, and vision plans
• Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off, and parental leave plans
• Commuter benefits and a corporate gym rate
• Development opportunities through the LinkedIn Learning platform
• Free snacks and beverages in the office
• Friday happy hour and "Summer Fridays"
• Year-round corporate athletic league
• Casual work environment, team building, and other social events

About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts and Guidepoint's 1,600 employees worldwide, we inform leading organizations' research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
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Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location. Additionally, this position is eligible for an annual discretionary bonus based on performance.
Compensation
$72,000-$78,000 USD