Claims Management Specialist

Join Leaf Home, where we simplify home improvement projects and transform tasks into accomplishments. With over half of homeowners expressing concerns about home maintenance costs and efforts, we pride ourselves on delivering exceptional experiences and executing projects flawlessly at every stage. Our innovative products and dedicated team ensure high standards of quality in everything we do.

As the largest direct-to-consumer provider of branded home services in the US and Canada, Leaf Home has earned trust from over one million homeowners. Our acclaimed products, including the award-winning LeafFilter gutter protection system, have received recognition from major consumer platforms such as Good Housekeeping and Consumer Reports.

We are driven by remarkable people. Thanks to our network of 250+ regional sales and installation offices, plus comprehensive field support in New York and Hudson, Ohio, we have consistently ranked among the fastest-growing private companies by Inc. 5000 and have been recognized nationally as a top employer. Working at Leaf Home comes with extensive benefits including:

• Market-leading compensation packages
• Fully paid health, dental, and vision insurance
• 401k with company match
• Generous paid time off, including parental leave
• Personalized career development programs
• On-demand lunch options
• Childcare support
• Free gym membership
• Employee assistance programs for legal and financial support
• Access to an employee discount marketplace
• Participation in Employee Resource Groups like VetConnect, DEI Committee, and Women's Committee

Position Summary:

The Claims Management Specialist is responsible for overseeing the lifecycle of workers' compensation claims, acting as a key resource for employees, ensuring compliance, and coordinating with insurance providers and medical professionals.

Essential Duties and Responsibilities:

• Manage workers' compensation claims from initial reporting through resolution and settlement.
• Act as the main point of contact for employees, providing guidance on WC benefits, claims forms, and policies.
• Facilitate communication among injured employees, medical providers, insurance carriers, and various stakeholders to enhance claim processing.
• Analyze claims data to spot trends in frequency, severity, and costs.
• Ensure compliance with federal, state, and local compensation laws and internal policies.
• Support accident investigations, provide training on incident reporting, and help promote workplace safety.
• Maintain professional relationships with insurance carriers, brokers, and service providers.
• Develop and maintain systems for tracking claims data effectively.

Required Education and Experience:

• Bachelor's degree or relevant combination of education, training, and experience.
• 2-4 years of experience in Workers' Compensation or Safety.

Additional Requirements:

• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office Suite, HRIS systems, and claims management software.
• Must be authorized to work in the country without sponsorship.

Preferred Knowledge, Skills, Abilities, or Certifications:

• Experience in multi-state claims management.
• Knowledge of claims management processes in Canada.
• Familiarity with EHS KPIs.

Key Competencies:

• Adaptability and change management.
• Effective communication and relationship building.
• Strong business acumen and cross-functional understanding.
• Results-driven mindset.
• Problem-solving and decision-making skills.

Travel Requirements: Occasional overnight travel may be required (1-10%).

Overtime/Additional Hours Requirements: Non-standard hours may be required (exempt).

Physical Requirements: The role consists primarily of sitting, typing, and communicating, with occasional standing and walking. Physical exertion is minimal.

Disclaimer: This job description is not exhaustive and may be modified by Leaf Home as necessary. Employment is at-will, and either the company or employee can terminate employment at any time.

Diversity and Inclusion Statement: Leaf Home values diversity and is proud to be an equal opportunity employer, creating an inclusive environment for all employees.

Equal Opportunity Statement: Leaf Home commits to recruiting and promoting individuals without discrimination based on race, color, gender identity, sexual orientation, disability, or any other protected category.

Americans with Disabilities Act Contact: If you need assistance during the application process due to a disability, please reach out to our recruitment team for support.