Chief Executive Officer, Sutter Santa Rosa Regional Hospital

Chief Executive Officer

Sutter Santa Rosa Regional Hospital has a long history in Sonoma County, dating back to 1866, as a health care organization dedicated to providing the highest level of care for our patients and an exceptional workplace for our employees, delivering on our mission of caring for patients first and people always. Sutter Santa Rosa Regional Hospital is a 124-bed tertiary facility and primary stroke center that has proudly obtained the AHA Gold Plus award, Leapfrog A, and multiple Healthgrades awards in 2024. The Chief Executive Officer (CEO), Sutter Santa Rosa Regional Hospital (SSRRH) directs and facilitates operations throughout the acute care campus and aligns SSRRH strategy with Sutter Health strategic plans. The CEO assures integration among medical staff, nursing, clinical and support services professionals to achieve optimal patient care and internal services excellence. The CEO provides leadership direction and administration of operations to ensure compliance with current established policies and strategic objectives while supporting the realization of Sutter's future objectives. Assures quality of care and cost effective services are provided to the community. Exercises necessary, appropriate authority and accountability for the operations and long range planning for Sutter Santa Rosa Regional Hospital and other associated health services business entities. Maintains effective employee, medical staff and community and Entity Board relations. Promotes positive community contacts and relationships. Serves as the operational liaison between medical staff leadership, appropriate Board members and SSRRH and system leaders. Reporting directly to the Division President, the CEO will work in collaboration with the CME and CNE and other senior SSRRH leaders, as well as serve as a member of the Sutter Division Leadership Team. This position is accountable for oversight of the quality of care, cost effective services, and exercises necessary and appropriate authority and accountability for all SSRRH departments. The CEO works collaboratively with Foundation Administrators and other division leadership to develop integrated approaches to service area growth and development. The CEO is also responsible for directing patient care efforts through the SSRRH senior leadership team to guide managers and supervisors of the individual entities within the acute care entities and service lines. The position has overall responsibility for the managers and supervisors' development and implementation of plan(s) for the SSRRH staffing, program development, directing and monitoring SSRRH operations, quality improvement programs and sound fiscal management of the departments. The CEO may also have responsibility for outpatient and ambulatory operations, including but not limited to, clinics, urgent care centers, surgery centers, specialty care, same-day/walk-ins, clinical service lines and support and shared services. The CEO sets the tone and processes for a culture that rewards leadership, teamwork, innovation, and accountability, and promotes productive collaboration among senior team members, departments, and all other management levels.

Job Description

Education:

• Bachelors in healthcare or related field required.
• Master's Degree in Business, Hospital, Healthcare Administration preferred.

Experience:

• Must have significant experience in healthcare administration at the administrator, assistant/associate administrator or similar level.
• Experience must demonstrate competence and success in financial operations, new business planning, development, implementation and management, board and physician relations and management development.
• Executive level experience in a multi-facility/matrix management healthcare system strongly desired.
• Demonstrated track record in delivering excellence in the Triple Aim (access, affordability and quality).
• Strong experience engaging employees, physicians and community leaders.
• Prior demonstrated philanthropy experience desired.
• Experience in health care business development and acquisition activities.
• Experience in developing business and strategic plans for health care service lines.
• Strong knowledge and experience in understanding operational impact on finances, costs, and efficiency.
• Demonstrated understanding and experience in the use of lean to drive management and operational processes.
• Experience providing leadership to operations teams in an ambulatory setting.

Knowledge:

• Must have an in-depth working knowledge of healthcare administration, operations and departments, with a strong emphasis on and understanding of multi-specialty medical group operations, financial management, strategic planning, physician relations, patient care, quality assessment and improvement, risk management and human resource management.
• Have a solid working knowledge of applicable laws and operating guidelines.
• Strong understanding of the trends and issues affecting the healthcare industry, including managed care, clinical integration and quality outcomes.
• Working knowledge of all legal guidelines and requirements of accrediting bodies.

Skills:

• Must have excellent interpersonal and communication skills (written, verbal and presentation/public speaking). Demonstrated skills in leadership, conflict identification and resolution, group problem solving and group process as well as organization and prioritization.
• Effective as a team leader and team member, with a bias toward timely and appropriate action.
• Possesses a customer service excellence orientation, with emphasis on continuous quality improvement.
• Demonstrated effective organizational performance improvement skills, in-depth working knowledge of integrated healthcare organization and administration, agency standards/compliance, and laws applicable to healthcare operations is required.
• Ability to balance clinical and financial goals with the health care needs and challenges facing targeted audiences and their related communities.
• Strong skills in identifying, planning, and executing appropriate and successful health care business strategies to meet changing organizational and community needs, and regulatory requirements.
• Politically savvy and an excellent communicator with a successful track record of leading strategic initiatives and building innovative, high quality, health care delivery systems in collaboration with professional and community partners.
• Well-developed skills in problem-identification, persuasion, and negotiation.
• Effective team leader and team member skills, with a bias toward timely and appropriate action.
• Demonstrated skills in leadership, conflict identification and resolution, group problem solving and group process as well as organization and prioritization.
• Exceptional interpersonal skills, with the ability to establish and maintain effective working relationships with foundation management, physician providers, nursing, key departments and individuals at all levels inside and outside of Sutter Health.
• Well-developed and engaging communication skills (written, verbal and presentation/public speaking), including the ability to tailor presentations to a specific audience, and address and interact with large groups.
• Proven ability explaining complex medical/clinical information and concepts in simple terms.
• Excellent customer service orientation, with emphasis on continuous quality improvement.

Job Shift:

Days

Schedule:

Full Time

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Pay Range is $219.65 to $297.18 / hour