Chief Architect - Salesforce

Salesforce Architect (Chief Architect - Director Level)

We are seeking a Salesforce Architect to join our North American Salesforce team supporting our Cognizant Moment CXCRM practice!

Cognizant Moment reinvents experience in an AI-enabled world. Comprised of industry creative leaders and technology experts, Cognizant Moment helps businesses build a new kind of experience ecosystem - one that combines big data insights with the imaginative application of generative AI to drive innovation and deliver hyper-personalized, dynamic experiences that drive brand growth and differentiation. Focus areas include: Experience Transformation, Marketing and Content, Commerce, Digital Product Design, Learning & Employee Experience, and Customer Service.

As a proven leader and experienced Salesforce Architect, you will assist Moment clients align business strategy with technology execution across North America. You will work closely with senior business and technology leaders from our clients guiding them through complex transformations that deliver significant business value.

Work Model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Desired locations are Dallas/Ft. Worth, TX, Bridgewater/Teaneck, NJ, or Chicago, IL. This role does require up to 50% travel. If you are within a 50-mile radius of a Cognizant office, we prefer you work from a Cognizant office 3 times a week, unless you are traveling to a client site.

Note that we are hiring for two roles and as such, have 2 positions posted. Please only apply to one of the roles if you have interest.

In This Role, You Will:

• Lead high-impact Salesforce engagements by establishing credibility, building trust, and taking ownership of complex client issues.
• Drive alignment across delivery teams, overseeing the development and integration of Salesforce applications to ensure seamless functionality.
• Design and evolve business architecture artifacts, including capability maps, value streams, and operating models, to translate strategic intent into actionable transformation roadmaps.
• Shape and grow our salesforce capabilities by creating reusable assets, delivery methods, and go-to-market strategies.
• Develop and drive integrated strategies in collaboration with key Cognizant stakeholders, ensuring alignment across business value, architecture, and delivery.
• Mentor junior developers, contribute to best practices documentation, and drive continuous improvement in delivery methodologies.

What You Need To Be Considered

• 15+ years of progressive leadership experience in business architecture, strategic planning, or enterprise transformation roles.
• Proven ability to translate complex strategies into clear, actionable business capability roadmaps.
• Strong understanding of how digital platforms, data, cloud, and AI technologies drive business performance.
• Exceptional facilitation, communication, and storytelling skillsable to connect with C-level stakeholders and delivery teams alike.
• Demonstrated success as an engagement lead, solution lead, or people leader on large-scale strategy or transformation initiatives.
• Excellent communication, presentation, and stakeholder management skills. Strong project leadership experience in an agile or hybrid delivery environment.
• A collaborative leadership style grounded in humility, empathy, and continuous feedback.
• Certifications such as Salesforce Certified Technical Architect or Salesforce Certified Application Architect.
• General working knowledge of / experience with CCaaS platforms is a plus.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.