Amazon Connect Specialist SA, US Federal Specialist Solution Architect Team, US Federal Specialist Solution Architect Team

AWS Specialist Solutions Architect

Amazon Web Services (AWS) is proud to be the pioneer and widely recognized leader in Cloud Computing. Our web services provide IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world, ranging from start-ups to leading web companies to Global 500 companies in industries such as financial services, pharmaceuticals, and manufacturing.

AWS Worldwide Public Sector (WWPS) is seeking an AWS Specialist Solutions Architects (SSAs) for Amazon Connect, an AI-native contact center from AWS. An AWS SA Specialist is a technologist with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable, flexible, and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud-based systems.

WWPS serves tens of thousands of customers across government, education, nonprofit, and healthcare organizations. As an SA Specialist within WWPS you will work with U.S. Federal customers to develop bespoke solutions using the Amazon Connect service along with the use of Amazon's utility computing web services (e.g., AWS EC2, AWS S3, AWS RDS, HPC, and AWS CloudFront) directly with customers and our ecosystem of system integrators and solution providers. These customers face unique challenges in accomplishing complex missions with limited resources while trying to serve citizens more effectively and accelerate innovation and digital transformation.

Key Job Responsibilities

Your broad responsibilities will include:

• Helping U.S. Federal Civilian Government organizations implement innovative cloud computing solutions and solve technical problems.
• Owning the technical engagement and ultimate success around specific implementation projects.
• Defining implementation architectures, responding to RFPs, developing a deep expertise in the AWS technologies as well as broad know-how around how applications and services are constructed using the AWS platform.
• Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.
• Provide advanced technical knowledge to your domain aligned GTM teams to unblock our customers' largest and most critical business challenges.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re:Invent, etc.
• Develop and support an AWS internal community of technical subject matter experts worldwide. Create field enablement materials for the broader SA population, to help them understand how to integrate Amazon Web Services solutions into customer architectures.

A Day in the Life

The Solutions Architects on our team provide exceptional technical design and thought leadership to the Federal Government markets while working with a sales and business development team. They lead efforts to capture and share best-practice knowledge among the AWS solution architect community. You get to learn from, collaborate with, and educate some of the brightest technical minds in the industry today across the breadth of enterprise architecture. The typical day might include meeting with customers, collaborating with AWS technical product managers, working with others to build and test demonstrations and proofs of concept, and writing technical content such as blog posts and papers. It might also include reading technical news bulletins to stay abreast of changes in technology that affect your partners and getting hands-on with AWS every day.

About the Team

Diverse Experiences AWS values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.