Care Team Manager

Great companies need great leaders. The Care Team Manager (CTM) will be responsible for overseeing, managing, and developing caregivers for Senior Helpers-Lexington within the Independent Living Facility (ILF). This will include all caregiver hiring, recognition programs, training, and performance improvement.

Primary Responsibilities:

• Overall management of the caregivers, including performance improvement, development, and implementation of caregiver training programs in collaboration with the supervisor
• Conduct quality assurance site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations.
• Reviews the daily logs and time sheets to ensure that each caregiver is following the care plan and that tasks are completed and billed in home care software.
• Ensures appropriate matching and placement of caregivers for optimal coverage.
• Manages all caregiver call outs, late arrivals, early departures, and refusals of assignments; takes appropriate action based on company policies.
• Collaborate with owner to strategically hire, post ads accordingly and assist with coaching and training of internal staff members; ensure staff communications are accurate and thorough.
• Build relationships with residents to expand the client base.
• Adhere to federal, state, and local laws and regulations.

Qualifications:

• CNA certification is strongly preferred
• Prefer a minimum of one year of experience managing employees, hiring and/or on-boarding, preferably in a healthcare-related setting
• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
• Experience in conflict management
• Ability to use critical thinking to proactively prevent and solve problems.
• Ability to be on call and/or scheduled every other weekend.
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
• Ability to learn software programs quickly.
• Strong communication skills
• Ability to work independently and as part of a team.
• Personal care skills and ability to train caregivers required

Why Join Us?

• Great Place to Work Certified
• Autonomy We encourage our team members independence and believe in our team to complete their job duties without micromanaging.
• Task Variety We provide an engaging workday that uses your various skill sets to avoid monotony.

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers. Senior Helpers has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country.Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.