Care Coordinator / Medical Office Assistant - HYBRID - Whittier, CA

Posting Date

It takes a Village to care for our patients and as a Care Coordinator (CC) , you will be at the heart of all the action. Our CC's work together as a team to facilitate the planning and organizing of all critical activities for our patients. The patients we care for are some of the most complex patients and need an excellent care team to help manage their chronic conditions. The Care Coordinator works closely with our Nurse Practitioners, RN Case Managers to make sure our patients receive the highest quality care.

LOCATION:

• Commute to multiple Davita clinics in the Whittier, CA metro area.

• Maximum commute from/to centrally posted location is 90 minutes

• Mileage is reimbursed - MUST have reliable transportation

Position Details:

• Working in clinic/partner practices 4 days/week, working remotely the remaining day(s)

• Full-Time Monday through Friday schedule

• Daily Start time between 7:00 and 8:00AM - Must be able to provide flexibility when needed

Responsibilities:

• Completes non-clinical screenings and escalates as needed.

• Helps identify eligible resources for patients

• Navigates resources for patients

• Assists with the referral process & coordinates provider appointments

• Assist the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed.

• Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling.

• Communicate directly with patients on a timely basis for all scheduling requirements.

• Maintain accurate and complete documentation of records. Forms are fully-completed, legible, have no unapproved abbreviations and have the proper signatures.

• Ensure that documents get to appropriate parties promptly, without compromising confidentiality or patient privacy procedures.

• Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.

• Act in accordance with the DaVita mission and values to deliver high quality care to our patients.

Qualifications:

• High school diploma or GED required

• At least two (2) years of experience in a professional office environment preferred

• Ability to work with and resolve confidential information and/or issues using discretion and judgment

• Excellent verbal communication skills over the phone

• Proficiency with Microsoft Office/Excel/Outlook

• Prior experience working with Electronic Medical Records systems preferred

• Commitment to service excellence and patient satisfaction

• Excellent verbal and written communication skills

• Ability to work autonomously

Preferred Qualifications:

• 1-3 years clinical medical office experience

• CNA, MA experience is a plus

• Experience coordinating care for a patient (e.g. referrals, ACO care management, etc.)

• Experience navigating insurance payors

• Experience working in direct patient care/support

• Experience working in a medical office environment

Our Core Values:

• Service Excellence

• Integrity

• Team

• Continuous Improvement

• Accountability

• Fulfillment

• Fun

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.