Campaign Operator

Senior Campaign Operator

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

The Senior Campaign Operator acts as a subject matter expert on the marketing automation platform, responsible for executing the most complex and high-priority marketing campaigns. This role involves not only flawless execution but also analyzing intricate requirements and proposing effective solutions. The CL10 Operator is a key player in process optimization, acts as a primary point of escalation for junior operators, and plays an important role in mentoring them.

Key Responsibilities:

• Complex Campaign Management: Leads the execution of complex, multi-wave, and highly dynamic campaigns, ensuring they are built for scalability and accuracy.
• Advanced Email Development: Codes and troubleshoots the most complex email templates, incorporating advanced personalization, dynamic content, and scripting to support sophisticated campaign logic.
• Requirement Analysis: Analyzes complex campaign requirements and provides recommendations on the most effective implementation strategy within the platform's capabilities.
• Process Optimization: Actively identifies, proposes, and documents improvements to campaign execution workflows, QA checklists, and operational best practices to increase team efficiency and quality.
• Mentorship and Support: Acts as a primary point of escalation for junior operators (CL11, CL12), providing guidance, troubleshooting support, and on-the-job training. Guides junior team members in their preparation for foundational certifications.
• Advanced Troubleshooting: Performs in-depth initial analysis of campaign issues, documenting findings clearly before escalating to the Campaign Developer team when necessary.
• Quality Assurance Leadership: Oversees the quality of the team's output by conducting final reviews on critical campaigns and ensuring adherence to the highest standards.

Required Experience:

• 4+ years of hands-on experience in marketing operations with a proven track record of managing complex campaigns.
• Advanced proficiency and in-depth knowledge of at least one major marketing automation platform (e.g., Adobe Campaign, Salesforce Marketing Cloud).
• Strong skills in HTML/CSS for email, including experience with complex dynamic content and personalization scripting.
• Demonstrated experience in identifying and implementing process improvements.
• Excellent problem-solving skills with the ability to analyze and resolve non-standard campaign issues (e.g., investigating data sync discrepancies, complex personalization failures, or inconsistent automation logic)
• Strong communication skills, with the ability to explain technical concepts to both technical and non-technical team members.

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces. Join Accenture to work at the heart of change.