Call Center Rep I-Health Plan

Location:

Calmont Operations Building

Department:

Member Services

Shift:

First Shift (United States of America)

Standard Weekly Hours:

40

Summary:

Provides accurate, prompt, and courteous service to all Cook Childrens Health Plan Members and Providers in a fast-paced call center. Delivers quality service by responding to every inquiry immediately and directly when possible or by collaborating with other CCHP team members involved in the delivery of care to our Members and Providers.

Additional Information:

Provides accurate, prompt, and courteous service to all Cook Children's Health Plan Members and Providers in a fast-paced call center. Delivers quality service by responding to every inquiry immediately and directly when possible or by collaborating with other CCHP team members involved in the delivery of care to our Members and Providers.

Education:

• High School Diploma or equivalent required.
• 6 months experience in a Call Center Environment or Medical setting, or 3 months as a CCHP call center contractor.
• Bilingual (English/Spanish) Required. Must pass Spanish test prior to hire.

Knowledge, Skills & Abilities:

• Excellent verbal, communication, and grammatical skillsMedical terminology.
• Computer literate with working knowledge and proficiency with Microsoft Outlook, Excel, Word, and Internet Explorer.
• Ability to manage priorities and complete tasks in a timely manner within outlined timeframes.

About Us:

Cook Children's Health Plan

Cook Children's Health Plan provides vital coverage to nearly 120,000 people in low-income families who qualify for government-sponsored programs in our six county service region. Cook Children's Health Plan provides health coverage for CHIP, CHIP Perinatal, STAR (Medicaid) and STAR Kids Members in the Tarrant county service area. The counties we serve includes Tarrant, Johnson, Denton, Parker, Hood and Wise.

Cook Childrens is an equal opportunity employer. As such, Cook Childrens offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.