Call Center Agent - Veterans Evaluation Services (Remote)

Call Center Agent - Veterans Evaluation Services (Remote)

Maximus is currently hiring for Call Center Agents to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Call Center Agent is responsible for screening all incoming VES calls, as well as directing courteous, educated information to both Veterans and providers alike. This position will require daily high volume inbound and outbound calling.

This position will start training on Monday, November 3, 2025. Due to contract requirements, only US Citizens and Green Card holders can be considered for this opportunity.

Essential Duties and Responsibilities:

• Properly authenticate each caller before verifying or releasing any information.
• Place outgoing and receive incoming calls to and from Veterans regarding compensation and pension exams.
• Verify and modify personal information.
• Obtain scheduling availability and traveling availability of Veterans.
• Confirm or reschedule appointments.
• Properly modify changes and document information in OMS.
• Forward calls to staff members in other departments.
• Notify providers of cancellations for appointments scheduled within 72 hours from time of call.
• Submit templates and other requests to various individuals and departments within the Agency.
• Explain policies and procedures of VES and the VA to Veterans who are unfamiliar with our company.
• Explain the purpose of attending required exams, explain approximate time frames for returning reports/documents to the VA, and explain the process for travel reimbursement.
• Maintain maximum security implementing and enforcing HIPPA with medical providers, veterans, and VA employees.
• Receive/submit power of attorney forms to diagnostics.
• Maintain a low call time of 5 minutes or less per call.
• Maintain all emails and respond efficiently.
• Respond efficiently to web contacts sent by veterans.

Ability to commit to a five week training period of 8:00AM-4:30PM CT MondayFriday with zero absences starting Monday November 3, 2025 is required. After training is completed, the ability to work a shift between the hours of 5:45AM-7:00PM CT Monday-Friday or between the hours of 7:15AM-4:00PM CT Tuesday-Saturday is required. Minimum six (6) months Customer Service experience is required. Previous VES experience is preferred. One (1) year previous Call center experience is preferred.

Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role. New hires will not be exempt from using company provided equipment. New hires will be required to provide their current, permanent home address so that equipment can be sent out. It is required to notify recruitment if you experience or anticipate a future change in address between the time of offer, and through the first 5 weeks of training, as soon as possible. Delivery to PO Boxes will not be accommodated, must be a physical address.

Home Office Requirements Using Maximus-Provided Equipment:

• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
• Private work area and adequate power source
• Must currently and permanently reside in the Continental US
• In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and you are required to remain at your designated home location for all work activities.

Minimum Requirements:

• High School Diploma or GED required.

EEO Statement: Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency: For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary: $17.75

Maximum Salary: $21.20