Business Unit Application Support Analyst Ld (US)

Business Unit Application Support Analyst Lead

The Business Unit Application Support Analyst Lead provides support to various corporate and business line applications. Applies knowledge of the business line and knowledge of the system technology to business problem solving.

Depth & Scope:

• Leads staff, assigns, prioritizes, and monitors work
• Maintains confidentiality of work being performed
• Develops and maintains relationships with business partners, both internal and external, to enhance productivity
• Participates as subject matter experts on strategic initiatives involving system support
• Works with users and business partners to determine information and reporting needs
• Develops and sets up customized reports using reporting tools which may include complex calculations and data manipulations
• Analyzes company data to identify and recommend initiatives that positively and materially impact the financial results of the company
• Researches, analyzes and evaluates business system application features and functions against current and future objectives and goals
• Identifies ways to customize and enhance current business applications to meet the functional needs of the business
• Leads, assists, develops and executes test plans for all phases of system changes, conversions and projects to ensure implementation meets all requirements and does not affect overall system functionality
• Resolves issues and problems by conferring with staff, management, other internal departments, outside contacts as necessary
• Helps senior management by giving insightful and proactive reporting and analysis and various corporate and business line initiatives
• Maintains corporate strategy projects and deliverables ensuring that department tracks progress against objectives and commitments
• Challenges self and others to develop new and innovative analytics and points of view
• Coaches other team members, as appropriate within area of expertise
• Leads and contributes to ongoing improvement of the partner experience within assigned application areas

Education & Experience:

• Bachelors degree or progressive work experience in addition to experience below
• 7+ years related experience required
• Excellent communications, problem-solving and decision making skills
• Demonstrates leadership, coaching, counseling and supervisory skills are required
• Demonstrates ability to develop and maintain strong relationships across business lines and with vendors
• Excellent organization, planning and coordination skills
• In-depth knowledge of systems testing procedures and practices

Preferred Experience:

• Experience with Jira
• Experience with Agile principles
• Strong analytical skills
• Experience with ABCS

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading, writing and comprehending instructions Continuous
• Adding, subtracting, multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing and so will you.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD and we're committed to helping you identify opportunities that support your goals. We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.