Business Systems Analyst

Job Description

We are seeking a highly technical yet business-savvy individual to join our team as a Technical Business Analyst. This role is ideal for someone who thrives in a fast-paced, multi-hat environment and can independently drive product evaluations, integration strategies, and chatbot performance analysis. You'll work closely with cross-functional teams across the Value Organization.

Key Responsibilities

• System Analysis & Evaluation

o Conduct business-formatted technical evaluations and discovery analysis.

o Analyze chatbot AI performance (e.g., 50% failure vs. 50% success on use cases).

o Document findings and present leadership summaries.

• Third-Party Integration Oversight

o Define roles and responsibilities for third-party vendors within the new tech stack.

o Evaluate vendor contributions and integration impact.

o Create and assess use cases for chatbot and platform tools.

• Product & Platform Strategy

o Support migration efforts (e.g., PEGA, Legacy ChatBot, New Loyalty Platform).

o Ensure apples-to-apples comparisons across platforms.

o Maximize tool usage and documentation analysis.

• Stakeholder Support

o Provide strategic support for leadership teams without direct coaching.

o Work across five business bands to deliver actionable insights.

• Soft Skills & Presentation

o Demonstrate strong communication and presentation skills.

o Read the room effectively during vendor and stakeholder engagements.

o Translate technical concepts into business-friendly language ("ducks and bunny" style).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 5 years plus of proven experience in system analysis & product evaluation

• Ability to work independently and manage multiple responsibilities.

• Exceptional soft skills and ability to communicate across technical and non-technical audiences.

• Conduct business-formatted technical evaluations and discovery analysis.

• Skilled in creating and regurgitating use cases in simplified formats.