Business Operations Strategist - Training & Enablement

Training & Enablement Strategist

The Training & Enablement Strategist will lead the design, delivery, and continuous improvement of AI training programs tailored to diverse personas across Truist. This role ensures that teammatesfrom general users to AI specialistsare equipped with the knowledge, skills, and governance awareness needed to responsibly and effectively engage with AI technologies.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Key Responsibilities:

• Enterprise Training Strategy: Develop and execute a persona-driven AI training strategy aligned with the draft responsible AI Framework V3.0 and Truist's Enterprise AI Policy
• Curriculum Development: Oversee the creation of training content for various personas including General Users, AI Use Case Owners, Developers, Business Domain Experts, and Senior Leaders
• Governance Alignment: Ensure training programs reinforce Truist's core AI principlesAccountability, Transparency, Fairness, Reliability, Privacy, Security, and Ethics
• Stakeholder Engagement: Collaborate with internal teams (e.g., EDA, TEMPO, Technology Academy) and external partners (e.g., GSU, MIT) to deliver executive education and specialized workshops
• Measurement & Reporting: Monitor training effectiveness and compliance using AI Policy Metrics and feedback loops to inform continuous improvement
• Innovation Enablement: Support AI adoption by equipping teams with skills in GenAI, M365 Copilot, ML model development, and AI risk management

Qualifications Required Qualifications:

• Bachelor's degree and minimum 10 years of related experience or an equivalent combination of education and experience to include general business management, consulting-type work, or other disciplines related to executive reporting, operations management, business management and/or technology.
• Broad knowledge across multiple areas such as executive reporting, stakeholder management, finance, project management, and change management
• Ability to interpret internal and external business challenges, and apply best practices to improve products, processes, or services.
• Ability to exercise judgment in solving technical, operational, and organizational challenges.
• Superior executive-level communication skills (verbal and written), including negotiation, persuasion, and ability to influence others to adopt a new perspective and handle interpersonal issues with tact and diplomacy.
• Must possess ability to: a. Be organized, consume volumes of information, data, and synthesize in an executive summary manner b. Think critically to connect the dots across information and organizations c. Support slideware creation for deliverables at the executive level d. Provide highest level of attention to detail across all deliverables e. Establish positive working relationships across a large organization f. Work in a fast-paced environment where quick turnaround is demanded

Preferred Qualifications:

• Master's degree and minimum 10 years of related experience or an equivalent combination of education and experience
• Proven experience in enterprise training, AI enablement, or digital transformation.
• Deep understanding of AI lifecycle stages, governance, and risk frameworks.
• Strong communication and stakeholder management skills.
• Familiarity with AI personas and workload design strategies

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.