Business Operations Strategist - Task Force Program Lead

Job Title

The Task Force Program Lead will be responsible for orchestrating and advancing Truist's enterprise-wide AI initiatives through structured task force engagement. This leader will drive strategic alignment, governance adherence, and business value realization across Lines of Business (LOBs) and Corporate Functions (CFs), ensuring AI use cases are prioritized, developed, and deployed effectively.

Essential Duties and Responsibilities

• Strategic Coordination: Facilitate collaboration across LOB/CF AI Task Forces, the AI Working Group, and the AI Executive Advisory Working Group to ensure alignment with Truist's enterprise infrastructure, governance, and compliance standards.
• Use Case Lifecycle Management: Oversee the intake, evaluation, development, and implementation of AI use cases, applying Truist's six-stage AI system lifecycle framework.
• Governance & Risk Oversight: Ensure adherence to the Enterprise AI Policy, including principles of accountability, transparency, fairness, and security. Partner with EDA and TEMPO to monitor compliance and escalate issues as needed.
• Agentic AI Enablement: Support the rollout and prioritization of Agentic AI capabilities via the Truist Knowledge Domain (TKD) platform, enabling self-directed, goal-seeking AI agents across business functions.
• Stakeholder Engagement: Act as a liaison between business leaders, technology teams, and external partners to shape AI strategy, facilitate executive training, and drive adoption.
• Performance Monitoring: Define and track KPIs for AI initiatives, ensuring post-implementation impact is measured and reported.

Qualifications Required Qualifications

• Bachelor's degree and minimum 10 years of related experience or an equivalent combination of education and experience to include general business management, consulting-type work, or other disciplines related to executive reporting, operations management, business management, and/or technology.

• Broad knowledge across multiple areas such as executive reporting, stakeholder management, finance, project management, and change management

• Ability to interpret internal and external business challenges, and apply best practices to improve products, processes, or services.

• Ability to exercise judgment in solving technical, operational, and organizational challenges.

• Superior executive-level communication skills (verbal and written), including negotiation, persuasion, and ability to influence others to adopt a new perspective and handle interpersonal issues with tact and diplomacy.

• Must possess ability to: a. Be organized, consume volumes of information, data, and synthesize in an executive summary manner b. Think critically to connect the dots across information and organizations c. Support slideware creation for deliverables at the executive level d. Provide highest level of attention to detail across all deliverables e. Establish positive working relationships across a large organization f. Work in a fast-paced environment where quick turnaround is demanded

Preferred Qualifications

• Master's degree and minimum 10 years of related experience or an equivalent combination of education and experience.
• Proven experience in AI governance, program management, or enterprise transformation.
• Strong understanding of AI technologies including generative and agentic AI.
• Skilled in cross-functional leadership and stakeholder engagement.
• Familiarity with financial services regulatory environments and risk frameworks.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.