Business Operations & Accounting Specialist

Summary of Position
RealFood is a premier hospitality strategy and design firm that is part of the Troon family of brands. The Northeast Regional Office in Newton, MA is home to our close-knit, experienced, and dedicated team though our work takes us across the country and even abroad at times.
The Business Operations & Accounting Specialist is a position that will allow you to be involved in many facets of RealFood and Troon businesses and take on a variety of projects and tasks. You will be an integral part of both the local and corporate teams-interacting with employees, clients, prospects, and partners-and will support both internal and external company initiatives. In addition, this role manages billing and accounts receivable functions and serves as a key liaison between RealFood and Corporate Finance team, ensuring accurate, timely financial processes and effective communication across the organization.
Responsibilities
I. Accounting Support
• Process internal billing, submit reports to Corporate Accounting, and reconcile internal and corporate records to ensure accuracy and alignment.
• Serve as the primary liaison between RealFood and Corporate Accounting to ensure timely, accurate, and consistent financial reporting
• Monitor outstanding accounts, support collections activities, and respond to client inquiries regarding billing in a professional and timely manner
• Prepare and maintain financial records, schedules, and reports to support monthly close processes and compliance with corporate accounting standards
• Coordinate with corporate teams on accounts payable workflows, invoice processing, and vendor inquiries as needed
• Support quarterly forecasting and annual budgeting
• Support special accounting projects and provide administrative assistance to strengthen overall financial operations
• Prepare and Submit Expense Reports for Senior leadership in accordance with company policy
II. Support to Company Leadership
• Utilize Microsoft 365 to help RFHSD stay organized
• Schedule client and other meetings/events/travel accommodations
• Undertake unique research projects in support of company improvement (ex. finding time tracking software, learning about changes to existing technology systems, understanding details about a prospective BD target)
• Support with general administrative tasks, as needed (ex. ordering team gifts, preparing for internal retreats/meetings
• Support with implementation of new RealFood strategies, policies, and processes
III. Operations Support
• Support internal IT initiatives, as needed (ex. setting up virtual meetings, training team on new software, maintaining tech supply levels and current equipment)
• Assist and participate in networking events, trade shows, and other events where RealFood has a presence
• Support with the management and upkeep of RFHSD systems (ex. Internal SOP's, goals/commitments, procedures, etc.)
• Act as the face of the Troon NERO/RFHSD office (ex. answering phones, greeting and assisting guests, ordering/preparing refreshments, etc.)
• Monitor levels of office necessities and maintain pars (ex. ordering snacks, office supplies, printer supplies, etc.)
• Maintain excellent office aesthetic (ex. liaise with cleaning company, water plants, oversee team cleaning, etc.)
• Support with less frequent administrative tasks, as needed (ex. scheduling maintenance, ordering/replacing furniture or equipment, etc.)
Qualifications
• Strong working knowledge of bookkeeping and accounting systems and processes
• A commitment to supporting a team that is genuinely passionate for crafting world class hospitality experiences
• Relationship driven
• Ability to take direction and absorb information quickly
• High level of active listening skills and strong client service skills
• Outstanding attention to detail
• Positive team building and motivational skills
• Self-starter with ability to proactively problem solve, take initiative and work independently
• Excellent organizational and time management skills
• Comfortable with multitasking in a deadline-driven environment
• Skilled at, and enjoy, interacting with a broad spectrum of people
• Excellent verbal and written communication skills
• High level of professionalism, communication and presence
Education and Experience
• Bachelor's Degree, or equivalent. A combination of practical experience and education will be considered as an alternative
- Experience in an Accounting or Bookkeeping support role is required
- Hospitality front of house or back of house experience a plus
• Prior experience with billing, accounts receivable, or liaison work between departments and corporate accounting teams is strongly preferred.
• Fluent in English speaking, writing and comprehension
• Proficiency in Dynamics 365 or similar accounting software and Microsoft CE or similar CRM platform is a plus
• Proficiency with Microsoft Office (Outlook, Word, PowerPoint and Excel)
• Proficiency with desktop publishing softwares (Canva, InDesign, etc.) a plus
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.