Business Intelligence Analyst
 
                            Company : Vaco
Location : Raleigh, NC, 27603
Posted Date : 28 October 2025
Job Type : Other
Category : Information Design & Documentation
Occupation : Business Intelligence Analyst
Job Details
Unable to partner with 3rd party vendors (Corp-to-Corp/C2C) for this opportunity. We are unable to sponsor at this time. Relocation assistance is not provided.
About the Role
Our client, a fast-growing leader in Legal Technology, is seeking a Business Intelligence Analyst to drive analytics and reporting across their Technical Support and Professional Services organizations. In this highly visible and hands-on role, you'll own the design and execution of dashboards, reporting frameworks, and data operations across tools like Salesforce Service Cloud, Power BI, SupportLogic, and Workday.
You'll partner closely with leadership and cross-functional stakeholders to translate complex business needs into scalable data strategies-delivering actionable insights that improve performance, streamline operations, and support strategic decision-making.
This is an excellent opportunity for a BI Analyst who thrives in data-driven, cross-functional environments and is passionate about owning the analytics function from end to end.
Key Responsibilities
Reporting & Dashboard Strategy
- Design, develop, and maintain dashboards and reports in Salesforce and Power BI for Support and Services teams.
- Build scalable and consistent reporting frameworks across Customer Support, Professional Services, and Customer Success.
- Align reporting standards across business units including Sales, Product, and Engineering.
Data Operations & Integrations
- Ensure data integrity and consistency across platforms such as Salesforce, SupportLogic, Forethought, YMeadows, and Workday.
- Map and document data flows between systems; identify areas for automation and improved visibility.
- Partner with Salesforce Admins and IT/Data teams to troubleshoot data issues and ensure quality.
Cross-functional Leadership
- Serve as a strategic analytics partner to senior leadership.
- Manage intake, prioritization, and execution of reporting requests.
- Translate business requirements into technical, scalable solutions.
Insights & Enablement
- Analyze key performance indicators to uncover trends and drive operational efficiency.
- Present insights and recommendations to executives and cross-functional stakeholders.
- Enable end-users through training, documentation, and self-service tools.
Required Qualifications
- 5+ years of experience in reporting, data analysis, or business intelligence, preferably within a SaaS or technology organization.
- Deep expertise in Salesforce Service Cloud reporting and data structures.
- Strong working knowledge of Power BI, Excel, and SQL.
- Demonstrated ability to work cross-functionally with Support, Services, Sales, and Product teams.
- Strong communication, stakeholder engagement, and strategic thinking skills.
- Experience managing end-to-end reporting projects independently.
- Familiarity with data governance best practices.
- Prior experience mentoring or leading analytics initiatives.
Preferred Tools & Technologies
- Salesforce Service Cloud (Required)
- Power BI (Required)
- SQL (Required)
- Excel (Advanced level)
- Jira or similar ticketing/intake systems
- Familiarity with SupportLogic, Forethought, YMeadows, Workday is a plus
Unable to partner with 3rd party vendors (Corp-to-Corp/C2C) for this opportunity. We are unable to sponsor at this time. Relocation assistance is not provided.
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