JobsUSABusiness Development Rep - Customer Care
Company : United Rentals
Location : Charlotte, NC
Posted Date : 15 September 2025
Job Details
ATTENTION: This position is not a remote position. To be considered for role, you must reside in Charlotte, North Carolina.
If you would like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!
As an Outbound Sales Rep, you'll be instrumental in supporting new and existing customers through outbound sales and personalized account management. Our customers expect expert consultation regarding equipment usage, job site management, inventory cost-control measures, and above all else, a frictionless rental process. In this role you will help manage our customer's needs regarding new/used equipment sales, OEM parts sales, customer-owned fleet solutions, and OSHA safety courses.
What you'll do:
- Qualify and quantify the needs of our existing customer base by utilizing CRM program, SalesForce.com, and persuasive selling techniques Process rental quotations, reservations, and contracts in compliance with the company policies by calling on the assigned Book of Business
- Responsible for driving overall Active Customer Growth, Used Sales and YoY Rental Revenue Growth for assigned Book of Business Communicate to a customer any terms/conditions applying to a request
- Validate and Collect primary decision maker's contact information and customer needs for use on future sales and marketing campaign Identify and qualify an equipment request to ensure it will suite the customer's requirements
- Recover declining & dormant customers via our sales tools and comprehensive United Rentals value proposition Coordinate with all inside and outside branch staff to ensure customer satisfaction
- Support & learn about branch operations
- Learn accurate use of United Rentals' IT systems for quotes, rental, sales, reservations, territory management
- Coordinate with all branch departments to ensure customer satisfaction; and communicate field issues to branch personnel
- Negotiate prices on equipment rentals and sales in accordance with pricing policies and procedures
- Other duties assigned as needed
- College Degree preferred or equivalent combination of education and experience
- 1 year sales and/or construction equipment experience. Prior Inside Sales with Outbound calling preferred
- Proficient in Microsoft Office: Word, Excel, Outlook
- Reliable, dependable and professional
- Proficient in RentalMan, and in utilization of the various tools and resources available to Customer Care Center
- Position may require flexibility in the days and hours of work schedule
- Excellent time management and efficiency skills
- Excellent organizational and communication skills
We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
- Paid Parental Leave
- United Compassion Fund
- Employee Discount Program
- Career Development & Promotional Opportunities
- Additional Vacation Buy Up Program (US Only)
- Early Wage Access through Payactiv (US Hourly Only)
- Paid Sick Leave
- An inclusive and welcoming culture
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
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