Business Continuity Manager - 135851

The Business Continuity Manager plays a critical role in ensuring the ongoing resilience and operational continuity of UC San Diego Health by leading and managing business continuity planning, response, and recovery efforts across the organization.

Under general direction of the Director of Emergency Management, the manager is responsible for collaboratively developing business continuity plans along with disaster/emergency management plans and procedures for UC San Diego Health departments.

The incumbent will oversee all aspects of the Business Continuity Program, and collaborate at the department, medical center, and system-wide level with leadership to establish plans to ensure the continuity of operations in all facets of healthcare delivery.

Essential Functions

• Support department leaders to assess program needs, identify priorities, develop strategic direction, and implement action plans to address program goals in business continuity.
• Alongside Information Systems, lead digital downtime planning across the organization by working with organizational leaders to develop strategic direction and resources for an organizational Downtime Committee.
• Facilitate the development of Department Emergency Operations Plans (DEOP's) and incorporate into UC Ready.
• Provides guidance to department managers to ensure continuity plans comply with Health system, federal, state, regulatory and accreditation business continuity and emergency management requirements.
• Serve as the "UC Ready" (Business Continuity) application administrator for the health system, managing user accounts and setting up system tables, training stakeholders in the platform, and troubleshooting and resolve any problems with the tool.
• Design, develop, coordinate and conduct targeted training and educational tools and materials to support ongoing understanding of business continuity principles and practices throughout the organization.
• Serve as a subject-matter-expert during Hospital Command Center (HCC) activations in response to emergencies affecting the organization up to and including recovery, documentation in after-action-reports, and continuous improvement.
• Assist in the planning, coordination and execution of trainings and exercises in accordance with The Joint Commission standards and the Homeland Security Exercise and Evaluation Program.
• Participate with external partners, task forces, committees and agencies regarding emergency management including those at the hospital, local, regional, state and federal levels.
• Performs other activities related to departmental duties as assigned or requested.

Minimum Qualifications

• A Bachelor's degree from accredited college or university with a major related to healthcare, public health, public policy, or closely related subjects and a minimum of three (3) years progressively responsible and directly related job experience in healthcare operations, business continuity, and/or emergency management OR seven (7) years of related experience and training in a healthcare environment working in business continuity.
• Requires strong leadership, communication, and relationship-building skills to partner effectively across departments and levels.
• Knowledge of fundamental Emergency Management principles (e.g., HICS, FEMA ICS 100, 200, 700 and 800).
• Strong computer skills with proficiency in MS Office Suite, and SharePoint for website management.
• Requires excellent oral and written communication skills, including ability to produce and deliver presentations to diverse audiences, necessary to communicate the intent of business continuity plans and basics of emergency management.
• Ability to serve as an advanced technical leader providing advice, counsel, and analysis on business continuity and downtime planning.
• Background in direct patient care in a large health system or in managing complex healthcare operations.
• Demonstrated experience using critical thinking and decision-making skills in a clinical environment in order to apply emergency management theory and practice.
• Demonstrated strong critical thinking and project management skills to manage complex and dynamic information, assess problems, and develop effective solutions.
• Advanced interpersonal skills and political acumen to communicate with diverse constituencies in a highly matrixed organization.
• Demonstrated ability to work adaptively and under considerable pressure and stress during emergencies.
• Excellent organizational and time-management skills, with the ability to manage competing and dynamic demands and prioritize tasks effectively.
• Strong writing and analytical skills, attention to detail, and accuracy in all work.
• Ability to participate on a rotating basis as the weekly on-call Emergency Manager and possesses the experience and ability to respond to major emergencies or critical events.
• Proven experience actively participating in a Hospital Command Center activation for either exercises or real events.
• Understanding of hospital operations, critical clinical services, and dependency mapping.

Preferred Qualifications

• Master's degree in healthcare administration, emergency management, public health, or a closely related field.
• Business Continuity Professional (CBCP) or similar certifications (e.g., Certified Business Continuity Manager, MBCP).
• Homeland Security Exercise and Evaluation Program (HSEEP).
• Certification in Project Management, Program Management, Lean Six Sigma and/or Change Management
• Demonstrated knowledge about CDPH, Cal OSHA, TJC, CMS and other regulatory requirements and laws related to emergency management in healthcare environments.
• Experience working in a heavily matrixed organization

UC San Diego Health is an equal opportunity employer, and we welcome applications from diverse candidates. We are committed to fostering an inclusive environment that values diversity, equity, and inclusion.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.