Business Automation Engineer, Facility Operations Center

Business Automation Engineer

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The AWS Facility Operations Center (FOC) team is seeking a Business Automation Engineer (BAE) to act as a strategic link between FOC business operations and technology teams. You'll analyze operational workflows through lean practices, orchestrate automation solutions, deploy artificial intelligence to solve business challenges, and drive process improvements. The role requires a results-oriented, data-driven mindset, coding/scripting skills, and familiarity with AI tools to support cross-functional collaboration within the Facility Operations Center environment.

Key job responsibilities:

• Analyze operational workflows using lean methodologies to identify inefficiencies, bottlenecks, and improvement opportunities.
• Develop and maintain process documentation (as-is and to-be states).
• Support digital transformation and operational excellence programs.
• Work backwards from business needs to build features and systems that directly impact our customers and improve efficiency.
• Write scripts to automate repetitive tasks (e.g., TamperMonkey, Python, VBA, Java).
• Collaborate with partner teams or use APIs for more advanced process automation.
• Identify and apply use cases with AI tools and agents in operations.
• Leverage existing scalable tech platforms and solutions to onboard FOC use cases.
• Take full ownership of projects and deliverables with minimal supervision.
• Champion the agile software development lifecycle including design reviews, code reviews, and operational support, while adhering to engineering best practices for the entire FOC organization's queue of business automation solutions.
• Communicate insights and progress clearly with different levels of stakeholders and leadership in various formats both written and verbal.
• Act as liaison to external tech teams for collaboration and integration.
• Collaborate with analytics, operational, and technical program management teams to evaluate, test, and implement improvement solutions.

About the team:

The Facility Operations Center (FOC) is the centralized 24/7 remote monitoring hub for AWS power, cooling, and fire life safety infrastructure. The FOC supports global availability by identifying and communicating immediate risks to infrastructure to Data Center Engineering Operations (DCEO) and DCC senior leadership. We support event response through call facilitation, vendor engagement, partner team escalations, and vending of real-time data to reduce event recovery time. The FOC owns post event reporting and analysis for customer impacting and System Impaired Events (SIE), to trend and improve performance metrics across the global data center fleet.

Why AWS:

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.