Branch Operations Manager LA Valley Corridor

Branch Operations Associate Manager (LO)

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role you will:

Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions

Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools

Perform operational and customer support tasks

Provide excellent customer service, engage customers in conversations, and build relationships with them

Manage the schedule and the daily operations of the teller line

Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management

Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures

Support customers and employees in resolving or escalating concerns or complaints

Collaborate and consult with branch employees, colleagues, and mid-level managers

Interact directly with customers

Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives

Manage allocation of people and financial resources for branch operations

Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

1+ years of leadership experience

Desired Qualifications:

Leadership skills including the ability to build, develop, and motivate a diverse work team

Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment

Ability to educate and connect customers to technology and share the value of mobile banking options

Ability to interact with integrity and professionalism with customers and employees

Knowledge and understanding of laws and regulations pertaining to the banking industry

Knowledge and understanding of retail compliance controls, risk management, and loss prevention

Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills

Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting

Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

Cash handling experience

Job Expectations:

Ability to work a schedule that may include most Saturdays

Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness. However, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

This position is not eligible for Visa sponsorship

Pay Range: $26.75 - $40.50

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees:

Health benefits

401(k) Plan

Paid time off

Disability benefits

Life insurance, critical illness insurance, and accident insurance

Parental leave

Critical caregiving leave

Discounts and savings

Commuter benefits

Tuition reimbursement

Scholarships for dependent children

Adoption reimbursement

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.