Branch Channels Program Manager - Grow Purple

Business Program Manager

This role will be an office centric role requiring working in office four days per week at the Atlanta or Charlotte location listed on the requisition. Atlanta is the strong preference for location for this role and if in Atlanta must be willing to report to downtown location a minimum of 1 day per week.

Serves as a Business Lead / Program Manager for the specified program(s) (which could include Branch Openings, Consolidations, Renovations, ATM deployments, Mobile Branches, etc... on the Branch Channels Experience team within CSBB Enablement and Readiness. The Business Program Manager is expected to demonstrate thought leadership by clearly understanding and communicating the Program strategy to business partners while leading execution activities to ensure alignment with the Bank's overall strategy.

Essential Duties And Responsibilities:

• Leverage program and project management concepts and methodology to effectively execute strategic decisions to improve Truist's network (i.e. developing program schedules, managing critical path activities, drive integration of activities with LOB partners, managing/mitigating risks and issues, etc...)
• Provide thought leadership across key programs to drive continuous improvements across Truist's network while building repeatable and sustainable processes.
• Collaborate with business partners, including CREW, Operations, Compliance, Finance, Marketing, Region Leadership, Teammate Enablement, etc..., to achieve program goals
• Lead and facilitate working meetings that engage cross LOB stakeholders necessary to execute program activities
• Assess current state of program(s) and develop future state based on Strategic vision; drive execution activities to help fill the gaps between current and future state.
• Proactively manage program needs by collaborating with key project/program members of CSBB and CREW as well as Branch Channels execution and strategy teams
• Develop and track program level Key Performance Indicators; set process improvements to meet KPIs and SLAs.
• Maintain (and develop as needed) critical program artifacts, RACI, playbooks, toolkits, deployment/inventory trackers, status reports, templates, etc... to enable successful execution

Required Qualifications:

• Bachelor's degree or equivalent work experience in a relevant field.
• 5+ years of experience managing programs or projects with cross LOB stakeholders.
• Ability to operate autonomously and make decisions aligned with strategic direction.
• Demonstrated ability to resolve conflicts or address risks and issues as they arise.
• Demonstrated excellence in change management, program or project management, meeting facilitation, and communication.

Preferred Qualifications:

• Certification in project management or process improvement methodologies (Six Sigma, PMP, CPM, PgMP)
• Financial Services experience preferred
• Demonstrated knowledge of Microsoft Suite (PowerPoint, Word, and Visio) with advanced knowledge of Excel and P