Bilingual Patient Access Specialist (English/Spanish)

Bilingual Patient Access Specialist (English/Spanish)

Bilingual Patient Access Specialist (English/Spanish)

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Vecino Health Centers is hiring a Patient Access Specialist for its growing clinic operations team!
The Patient Access Specialist is responsible for scheduling patient appointments in a call center setting, registering patients arriving for appointments, and conducting eligibility interviews. Includes the accurate collection and record-keeping of payments received for services rendered in the clinic, as well as updating patient information as needed in the electronic health record system.
The normal work schedule for this opportunity is Monday - Thursday 10:00am until 7:00pm and Fridays 9:00am until 6:00pm.
*DUTIES AND RESPONSIBILITIES:*
*Work Environment*

• Unplanned absences and tardiness are detrimental to the operating efficiency of the Patient Access team so must be kept to a minimum.
• Maintains established Vecino Health Centers policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Acts as patient advocate and liaison with various departments to meet mutual goals.
• Maintain positive working relationship with all staff in all departments
• All persons at the Center, including clients, board members and staff are to be treated with dignity and respect.
• Participates in team meetings/activities and supports the goals of the team, department, and Center.
• Available to cover all shifts and move within functions on predetermined schedule and during peak periods.
  

• Schedules appointments per practice protocol.
• Completes reminder calls to patients for scheduled appointments.
• Management of waitlist to back fill open appointment slots.
• Updates, maintains, and documents patient account information accurately in the Electronic Health Record system.
• Demonstrates professional behavior in all interactions and utilizes proper telephone etiquette during every call.
• Answers telephone calls, assesses needs and determines appropriate actions.
• Addresses patient concerns within duration of initial call or escalates to Manager if necessary.
• Reports and transfers calls to the designated staff member for any patient needing medical advice or emergency treatment with no exceptions.
• Manages and processes patient referrals to internal specialties, as indicated by Vecino providers.
• Documents communications, actions, and other data in the Electronic Health Record System.
  

• Accurately register patients according to training guidelines when the patient presents for services.
• Ensure that required/applicable forms and documents are presented and explained at time of registration.
• Provides way finding, general assistance and customer service to all clinic patients/families and visitors.
• Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.
• Records no-show and cancellations in the Electronic Health Record system.
• Provides eligibility information to patients when receiving inquiries.
• Completes insurance verification and assisting patients with payment arrangements and or fee waivers.
• Utilizing our HIPAA compliant messaging service WELLAPP Messenger to interact with our patients
• Always maintains positive customer service.
• Daily cash collection and reconciliation of cash drawer. Accurately collects fees, processes charge tickets, and enters payment information.
• Perform other related duties as assigned requirements.
  

• Greet patients and update registration forms as necessary.
• Educate patients on clinic procedures relative to payment of services sliding fee program.
• Collect and assess patient financial documentation for determining sliding fee eligibility
• Ensure Program eligibility forms are completed as required for the following programs when necessary: Medicaid, Medicare, Affordable Care Act Health Insurance Exchanges and other programs.
• Verify insurance eligibility for all patients prior to the appointment.
• Educate patients and families on insurance coverage and copayments.
• Schedule patient appointments in accordance with clinic guidelines.
• Contact patients within 24 hours of appointment via telephone.
• Coordinate with Medicaid Eligibility Worker regarding eligibility status updates.
  

• High school diploma or equivalency required; college degree preferred.
• Fluent (speak, read, write) in English/Spanish is required.
• Minimum one to three years of experience in a medical office including at least one year of relative experience.
• Must be comfortable working with financial documents (tax returns, pay stubs, etc.) and evaluating them relative to program eligibility
• Proficiently use the computer medical management software entering and updating patient information as required, including, daily input of patient and insurance information.
  

• Ability to sit, stand, bend and stoop for periods of time.
• Ability to exert up to 50 pounds of force occasionally/frequently.
• Ability to work in a stressful environment.
• Ability to respond to emergency/crisis situations.
• Exposure to noise.
• Exposure to blood and/or body fluids
  

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
  

• Primary Care
  

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
  

• Medical office: 1 year (Required)
• EMR systems: 1 year (Preferred)
  

• English (Required)
• Spanish (Required)
  

• Day Shift (Required)
  

• Houston, TX 77076 (Required)
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Technology, Information and Internet

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