Bilingual Customer Support Specialist (Spanish)

As a Bilingual Customer Support Specialist at Sherwin-Williams, you will play a vital role in ensuring our wholesale and retail customers receive the highest level of service. You will engage with customers to identify their needs, answer inquiries about our extensive range of products, and recommend tailored solutions. Your goal will be to resolve any customer concerns promptly, maintaining exceptional client satisfaction while keeping up-to-date with product features and maintaining store standards.

This role is essential in helping us achieve our sales targets, contributing to both individual and store success.

For those who qualify, we offer an excellent benefits package that includes:

• Medical, dental, and vision coverage
• Flexible Spending Accounts (FSAs)
• Disability coverage
• Retirement and saving benefits
• Generous time away from work, including personal leave, paid parental leave, and vacation
• Paid holidays

For more detailed information about our comprehensive benefits, please refer to the appropriate resources.

As part of your responsibilities, you will interact with customers, which may include minors, and handle cash and payment transactions. Therefore, a review of your criminal history will be necessary to ensure a safe environment for our customers and employees.

The selected candidate will primarily work at our location at 20200 LaGrange Road, Frankfort, IL 60423, but will also cover hours at nearby stores: Orland Hills Store 3043, New Lenox Store 3398, Homer Glen Store 3430, and Lockport Store 3403.

Pay starts at $18.75 per hour.

At Sherwin-Williams, we believe in empowering our people. Our mission is to inspire and improve the world by coloring and protecting what matters. Your enthusiasm and skills can truly make a difference for our customers and our company.

We support our employees by offering:

• Life with comprehensive rewards, benefits, and wellness initiatives
• Career growth opportunities through learning and skill development
• A commitment to our diverse community and an inclusive workplace

What is the Process to Get Started?

1. Online Application: Find the roles that interest you on our Careers page and create your profile.
2. Digital Interview: Qualified candidates will be invited to complete a digital video interview featuring behavioral questions, which can be completed on your schedule within seven days.
3. In-Store Interview: Top candidates will be invited to an in-store interview with our recruitment team.

We are dedicated to creating a supportive environment that prioritizes health and well-being. Our benefits are designed for you and your family's needs.

Compensation is based on various factors, including skills, experience, and business needs. The disclosed wage range is accurate as of the posting date and may be subject to change.

We are an Equal Employment Opportunity employer. All candidates will be considered without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other protected statuses.

As a federal contractor, we encourage the referral of Protected Veterans.

Be aware that our recruiting team will never ask for payment or sensitive personal information during the hiring process.

Key Responsibilities:

• Deliver exceptional customer service to ensure high levels of satisfaction.
• Assist customers both in-person and over the phone to assess their needs and propose suitable products.
• Build trustworthy relationships with customers.
• Accurately process sales transactions in accordance with policies.
• Meet ongoing sales goals consistently.
• Keep detailed order files and maintain accurate records.
• Prepare products according to customer requirements, including tinting and mixing.
• Maintain a clean and organized store environment.
• Contribute to inventory control and suggest ways to improve sales.

Minimum Requirements:

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country without sponsorship.
• Proficient in reading, writing, and communicating in English and Spanish.
• Valid, unrestricted Driver's License required.
• Ability to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally.
• Availability to work scheduled hours, including evenings and weekends.

Preferred Qualifications:

• High School diploma or GED preferred.
• At least one year of experience in delivery, retail, or customer service.
• Previous experience in selling paint and related products is a plus.
• Familiarity with tinting and mixing equipment is advantageous.