Customer Service Representative

Bilingual Customer Service Rep

Groot has an immediate opening for a Bilingual Customer Service Rep in Aurora, Illinois. Our Customer Service Rep will work directly with the Customer Service Supervisor to field calls from customers and work to resolve problems they raise concerning service or billing. We seek individuals with a leadership mentality and desire to grow with promotional opportunities in this role.

Groot offers:

• Competitive Compensation.
• Benefits Plans Flexible Spending Accounts and Health Savings Account options.
• Generous matching 401(K) and Paid Time Off.

Schedule: 8:00am-5:00pm. Monday-Friday with 1-2 required Saturdays per month.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401(K), and more.

Duties and Responsibilities:

• Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
• Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services.
• Works in conjunction with other departments to resolve customer disputes.
• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
• Take payments, bank deposits, key word orders, keys production paperwork and general office duties.
• Delivers services to customers in a manner that promotes goodwill.

Requirements:

• Experience with Microsoft Word, Excel and E-Mail.
• Proficient in 10-key, keyboarding, and typing skills a must.
• Excellent verbal communications skills.

The salary range for this position is $17 to $19.50 per hour depending on experience.

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.