BES Business Group Quality Manager

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Join to apply for the BES Business Group Quality Manager role at HDR

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we work to weave diversity, equity, and inclusion into our work and foster a sense of belonging throughout the company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story:' and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
Primary Responsibilities
Business Group Quality Managers (BG QM) are technically focused on quality improvement interests within designated areas of technical practice. The BG QM plays a key role in supporting project quality management activities for the specific Business Group project quality delivery needs, verifying the adequacy of project quality reviews, supporting critical projects, and elevating the culture of quality throughout the BG technical practice. The BG QM also assists the Business Group Professional Services Director (BG PSD) in the development of initiatives as designated by the Quality Steering Committee and/or company executives.
Key Result Areas
Facilitate a culture of quality in the Business Group by monitoring consistency in quality of technical products, verifying adequacy of project quality reviews and review processes, and supporting integration of corporate Quality Management System (QMS) Procedures throughout project execution.
Clients (Internal/External)

• Facilitate identification of changing client quality needs and trends in quality requirements and communicate needs to the Quality Office.
• Work with BG project managers to assess and incorporate lessons learned and client feedback in coordination with Business Group Professional Services Director, Business Class Directors, and the Regional Quality Director.
• Provide guidance and support to BG Project Quality teams regarding development of project plans (PMP, QMP, RMP). Assist with plan implementation when necessary.
• Assist the BG PSD, RQDs, and other leadership stakeholders to improve quality culture, product quality, and client satisfaction.
• Report production risk areas and key metrics to the Business Group leadership and the Quality Office.
• Support BG project quality manager with project quality discussions with the client.
• Evaluate consistency and quality of technical BG work products as necessary and identifies best practices for their projects when requested.
• Support as necessary the review of RFPs and scopes to evaluate project requirements for BG project quality and resourcing needs.
  

Projects/Process

• Key leader in PARR and other Quality processes within the Business Group
• Monitor that QMS reviews are being completed with the right reviewers.
• Identify high risk “yellow flag or critical” BG projects and proactively interface in 0% and project reviews, including follow-up of action items when necessary.
• Oversee the development and maintenance of BG Standards and Practices; facilitate communication and implementation of best practices within region.
• Conduct large BG project and program management conformance reviews in accordance with the QMS and project quality requirements when applicable.
  

People

• Develop and oversee BG Project Quality Managers. Maintain the central quality manager repository for respective BG resources.
• Work with other BG Quality Managers on quality initiatives.
• Identify opportunities for training and support.
• Verify that project teams have team members with the right experience and capability. Provide training to BG Regional, Local and project specific Quality Managers and teams as required.
• Provide mentoring though Conformance Reviews when applicable.
  

Financial

• Assist RBGD's with monitoring and managing project risks
  

Preferred Qualifications

• 15 years in A/E integrated multidiscipline consulting industry
• PE, RA, AIA or related certifications preferred.
• ASQ or equivalent certification as Quality Manager, and/or Quality Auditor (prefer both; allow for the ability to obtain requisite certification within one year of assignment)
• Understanding of analytic processes
• Deep understanding of internationally accepted QMS fundamentals
• Proven skills in the areas of project management, Quality Management on large complex projects
• Strong verbal and written communication with investigative interview experience, and project and quality management software systems
• 4 yr. degree in Professional or Engineering related field
• ASQ or equivalent certification as Quality Manager and/or Quality Auditor (prefer both)
• An attitude and commitment to being an active participant of our employee-owned culture is a must.
  

Required Qualifications

• Bachelor's degree in Professional or Engineering-related field
• A minimum of 10 years in similar consulting industry and a minimum of 15 years in specific technical area covered
• PE for design Engineering business lines; AIA for architectural business lines
• Understanding of analytic processes
• Deep understanding of QMS fundamentals
• Proven skills in the areas of Project Management, Quality Management on large projects
• Strong verbal and written communication with investigative interview experience, project and quality management software systems
• An attitude and commitment to being an active participant of our employee-owned culture is a must
  

What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
Primary Location:
United States-Nebraska-Omaha
Other Locations:
United States-Arizona-Phoenix, United States-North Carolina-Charlotte, United States-Texas-San Antonio
Industry:
Building Engineering
Schedule:
Full-time
Employee Status:
Regular
BusinessClass:
Building Mechanical
Job Posting:
Apr 4, 2025

At HDR, we are committed to the principles of employment equity. We are an Affirmative Action and Equal Opportunity Employer ( We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Consulting, and Engineering

• Industries

  Civil Engineering, Industrial Machinery Manufacturing, and Architecture and Planning

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