Benefits Specialist

Job Overview

About the Role

We are seeking two Benefits Specialists to join our call center team during the busy Open Enrollment period . This is a high-volume, employee-facing role that requires strong knowledge of benefits administration, excellent communication skills, and the ability to provide clear, empathetic guidance to employees.

This is a temporary role through December 31 , with the potential for permanent employment based on performance and business needs.

Key Responsibilities

• Manage a high call volume (estimated 3,000–4,000 calls across the team during Open Enrollment).
• Provide accurate and timely information on health, dental, vision, life insurance, disability, retirement, and other employee benefits.
• Assist employees in understanding benefit options, enrollment procedures, and eligibility requirements.
• Document inquiries, issues, and resolutions in the call tracking system.
• Continue to support benefits-related inquiries post-Open Enrollment, as call volume decreases.
• Deliver exceptional customer service , demonstrating patience, empathy, and professionalism on every call.

Schedule

• Training: 100% onsite, full-time.
• Post-training: Eligible to work from home on Fridays (based on positive performance feedback).
• Hours: Standard business hours with flexibility to accommodate peak call volumes during Open Enrollment.

Qualifications

• Minimum 3 years of experience in employee benefits, benefits administration, or a related HR role.
• Strong knowledge of health & welfare benefits, retirement plans, and Open Enrollment processes .
• Excellent verbal and written communication skills ; ability to simplify complex benefits information.
• Strong problem-solving, active listening, and customer service mindset .
• Proficiency with call tracking systems and HR/benefits software .
• Ability to manage high call volumes effectively while maintaining service quality.
• Spanish language skills are a plus.

Education

• Required: High School Diploma
• Preferred: Bachelor’s Degree