Benefits Manager, Total Rewards

Towne Park Benefits Manager, Total Rewards

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $115,000.00 - $130,000.00.

Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Summary

The Benefits Manager, Total Rewards is responsible for the strategic design, administration, and continuous improvement of employee benefits programs, including health, welfare, and retirement benefits. This role is responsible for monitoring legal and regulatory changes in laws and aligning with the company's goals. This role will support the Vice President of Human Resources in crafting benefit offerings that are competitive, compliant, and aligned with the company's strategy.

Essential Functions

Leads the benefits team in alignment with Towne Park's mission, vision and values and ensures compliance with the company's policies, procedures, and standards. Communicates policies to employees and becomes the primary information source for the team; following up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Actively recruits, retains, and develops talent and holds employees/direct reporting teams accountable for results.

Designs, communicates, and implements health, welfare, retirement, and ancillary benefit programs that support employee well-being and organizational goals. Partners with appropriate internal stakeholders, including HR and finance, as well as the Company's health and welfare benefits broker to align benefits with talent strategies and ensure seamless execution and administration of benefits programs. Manages day-to-day administration of benefits programs, including enrollment, claims resolution, and compliance. Supports internal communications and employee education initiatives to drive engagement and understanding of benefits.

Ensures adequate processes, systems, and audits are in place to maintain compliance with relevant labor and employment laws, regulations, and company policies.

Conducts market benchmarking and trend analysis to ensure competitive positioning of benefits offerings. Evaluates and negotiations vendor/broker contracts and services for cost-effectiveness, efficiency, and compliance alignment, partnering with appropriate stakeholders, as needed.

Leads organization-wide initiatives and programs, ensuring the roll outs are accompanied by appropriate resources and tools for the stakeholders as well as an effective communication plan for the audience. Identifies opportunities to optimize and improve benefits, leveraging data to enhance decision-making and operational efficiency.

Develops and monitors KPIs related to benefits and claims to manage risk and vendor performance and analyzes usage of benefit offerings. Uses surveys and feedback tools to gauge employee perception and satisfaction with benefits.

Qualifications

Education:

• Bachelor's degree in human resources, business administration, or related degree required.
• MS degree in related field preferred

Required Licensure, Certification, etc.:

• Certified Human Resources Professional (PHR, SPHR, SHRM-CP, SHRM-SCP) preferred.
• Certified Employee Benefit Specialist (CEBS) or Certified Benefits Professional (CBP) strongly preferred

Work Experience:

• 8-10 years of experience in related field
• 2 or more years of experience leading a team
• 3-5 years of related work experience leading the administration of health, welfare, and retirement plans

Knowledge & Skills:

• Ability to effectively plan, set priorities, and manage many projects simultaneously while working to meet deadlines.
• Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint and Outlook) and various technology applications.
• Experience with HR information systems and vendor platforms.
• Excellent communication and negotiation abilities.
• Thorough understanding of local, state, and federal employment laws.
• Ability to coach, consult, and build effective relationships.
• Strong interpersonal skills in dealing with senior management
• Ability to act with integrity, professionalism, and confidentiality.
• Strong attention to detail and analytical and problem-solving skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent verbal and written communication skills to effectively address all levels in the organization.
• Ability to read and decipher vendor agreements.
• Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company.

Scope

Authority to Act: Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.

Budget Responsibility: The employee has control over resources available only.

Working Conditions & Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environments but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 20% may be required.