BA Multi-Unit Team Leader 2

Overview

Join to apply for the BA Multi-Unit Team Leader 2 role at H&R Block . The front-line manager is responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three offices. Prior tax preparation experience is not required.

A Typical Day

As a Multi-Unit Team Leader at a Block Advisors office, you will lead as the front-line manager responsible for development of associates, delivering an outstanding client experience, and achieving growth objectives (in clients, revenue and earnings) for three offices. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evenings and weekend hours as needed. After a successful tax season, you will work a reduced schedule May through December and may have opportunities for advancement.

What you'll bring to the team

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager to create and implement office growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist the DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

Your Expertise

• People management experience with the ability to grow and develop associates
• Aptitude for growth plan execution and leading toward a growth culture
• Strong decision-making and judgment skills and the ability to operate in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills and a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the HR Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

Why work for us

At H&R Block, we invest in our people and commit to their total well-being. Our benefits can help associates plan for health, wellbeing and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program BetterYou to help you build healthy habits
• Neurodiversity and caregiver support
• Various discounts on everyday items and services
• Medical coverage, 401k retirement savings plan and Employee Stock Purchase Plan (eligibility applies)
• Details at blockbenefits.com

The Community You Will Join

H&R Block is committed to building a Connected Culture where trust, care and connections help us work together. We strive to create an environment where everyone feels safe to bring their authentic self to work and belongs as part of a larger team. You will be part of an exceptional work environment recognized on Best Companies lists and surrounded by colleagues who are dedicated to helping each other grow.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

Pay Range

The pay range for this position is $15.00 - $40.00 per hour. Local minimum wage laws apply. Pay decisions depend on factors such as experience, education, skill and geographic location. Eligible associates may participate in incentive plans and other benefits.