Associate Customer Service Coordinator

Associate Customer Service Coordinator

Schedule: Monday–Friday, 9 AM–6 PM or 10 AM–7 PM

Dress Code: Casual

Location: Reno, NV

Why You’ll Love This Role

Join a team that’s part of a legacy of innovation and integrity in the transportation and logistics industry. We’re not just moving goods—we’re moving lives, communities, and possibilities. As an Associate Customer Service Coordinator, you’ll be at the heart of that mission, helping customers navigate their shipping needs with precision and care.

This is more than a customer service job—it’s a gateway to a career in global logistics. You’ll be supported by a collaborative team, empowered to grow, and encouraged to bring your best ideas forward.

What You’ll Do

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  Be the first point of contact for booking requests and logistics coordination.

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  Ensure customer orders are processed accurately and on time.

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  Launch transportation workflows that align with customer needs and internal standards.

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  Communicate clearly and effectively with internal teams and external partners.

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  Track shipments across multiple carriers—steamship lines, trucking vendors, and railroads.

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  Maintain high customer satisfaction ratings and departmental KPIs.

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  Respond to calls and emails with professionalism and urgency.

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  Keep systems updated with order and shipment details.

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  Support dispatch coordination and follow-ups.

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  Digitally organize documents and maintain daily logs and schedules.

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What You Bring

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  A sharp eye for detail and strong organizational skills.

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  Clear and confident communication—both written and verbal.

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  The ability to multitask and stay calm under pressure.

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  A team-first attitude and a passion for helping others.

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  Curiosity and a desire to learn about logistics and supply chain operations.

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Perks & Culture

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  Casual dress code—come as you are.

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  A supportive team that values collaboration and growth.

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  Opportunities to learn and advance in a dynamic industry.

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  Be part of a company that’s been trusted for generations and is committed to sustainability, innovation, and community impact.

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Ready to be part of something bigger than just a job? Apply today and help us deliver excellence every day.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending