Assistant Housekeeping Manager - Marriott Colorado Springs

Assistant Housekeeping Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description: Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado's second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you're ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs. Our property boasts pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Global Hospitality can mean for you!

Overview: At Pyramid Global, we prioritize our "People First" value, which forms the bedrock of our identity. We are a dynamic and dedicated team that values diversity, talent, and passion. Collaborating with mutual respect and unwavering commitment, we empower each member to create a positive impact. Our mission extends beyond monetary compensation; we strive to enrich the lives of our associates through exceptional experiences, comprehensive benefits, and avenues for personal and professional growth.

Responsibilities: As Assistant Housekeeping Manager, you will play a vital role in ensuring our guests enjoy a clean, comfortable, and welcoming environment.

• Approach all encounters with guests and associates in a friendly service oriented manner.
• Maintain regular attendance in compliance with Marriott/Pyramid Global Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Marriott/Pyramid Global Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain a key control system for the department.
• Operate radios efficiently and professionally in communicating with hotel staff.
• Ensure the proper use of radio etiquette within the housekeeping department.
• Monitor and direct all housekeeping and laundry associates.
• Ensure compliance to company and brand training using the steps to effective training according to Marriott/Pyramid Global Hospitality standards.
• Conduct all 90 day and annual employee performance appraisals according to Marriott/Pyramid Global Hospitality S.O.P's.
• Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.
• Be responsible for developing a manager including sign-off on all competencies and assist in his/her placement.
• Conduct monthly department meetings with housekeeping staff according to Marriott/Pyramid Global Hospitality standards.
• Prepare employee Schedule according to the business forecast payroll budget guidelines and productivity requirements.
• Submit the Schedule and Wage Progress Report to the General Manager weekly.
• Handle overall supervision of daily inspection for arriving V.I.P.'s.
• Ensure lobbies guest hallways guest rooms and the back of the house areas are cleaned to Marriott/Pyramid Global Hospitality standards.
• Maintain standards regarding Purchase Orders vouchering of invoices and checkbook accounting according to Marriott/Pyramid Global Hospitality S.O.P.'s.
• Maintain required pars of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
• Conduct monthly and quarterly housekeeping inventories on a timely basis.
• Ensure guest privacy and security by correctly following Marriott/Pyramid Global Hospitality procedures.
• Participate in required M.O.D. coverage as scheduled.
• Ensure implementation of all Marriott/Pyramid Global Hospitality's policies and house rules.
• Motivate coach counsel and discipline all housekeeping associates according to Marriott/Pyramid Global Hospitality S.O.P.'s.
• Prepare and conduct all housekeeping interviews and hiring procedures according to Marriott/Pyramid Global Hospitality S.O.P.'s.
• Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
• Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way.
• Attend monthly all-employee team meetings and any other functions required by management.
• Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Marriott/Pyramid Global Hospitality standards.
• Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments.
• Focus the Housekeeping Department on its role in contributing to the guest service scores.
• Balance and clear the room status nightly comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies.
• Maintain and monitor 'Lost and Found' procedures and policies according to standards.
• Train all Housekeeping associates to perform their duties to Marriott/Pyramid Global Hospitality standards using the steps to effective training according to Marriott/Pyramid Global Hospitality standards.
• Ensure that employees are at all times attentive, friendly helpful and courteous to all guests, managers and other employees.
• Conduct daily morning meetings with staff.
• Conduct weekly walk through with General Manager and Property Engineer.
• Use the telephone and computer system for reporting and verifying room status.
• Properly store secure and issue supplies as needed to meet business demands.
• Complete all reports in a timely and efficient manner as required by management.
• Establish with the General Manager's approval any additional standards as needed for the Housekeeping Department.
• Review Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.'s special guests and requests.
• Perform any other duties as requested by the General Manager.

Benefits: By joining the Marriott Colorado Springs Hotel team, you'll enjoy a range of valuable benefits, including:

• Exclusive discounts on room rates and experiences at our award-winning hotels.
• Comprehensive financial and retirement solutions.
• Performance-based incentives and bonuses.
• Generous paid time off.
• Exciting perks and discounts.
• Professional guidance and support.
• Competitive health insurance plans.
• Skill-enhancing job training.
• Educational opportunities for career growth.
• A strong emphasis on work-life balance.

Qualifications: To thrive in this role, you should possess the following qualifications:

• At least 8 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
• Supervisory experience required.
• Must be proficient in Windows operating systems Company approved spreadsheets and word processing PMS system previously used (preferred, but not required)
• Must have a valid driver's license for the applicable state.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high