Assistant Front Office Manager

Pyramid Global Hospitality Front Desk Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, we are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Responsibilities:

• Manage all aspects of front desk operations for assigned shift.
• Schedule employees to ensure proper coverage.
• Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out job functions.
• Ensure guests receive prompt, professional attention and are greeted upon arrival.
• Respond appropriately to guest complaints.
• Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
• Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution.
• Communicate and assist in achieving departmental guest satisfaction, revenue, and profit goals and objectives.
• Assist in managing labor costs and expenses within budget.
• Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.
• Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
• Throughout shift, conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and company.
• Correct any deficiencies.
• Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
• Guide and coach for top performance and address deficiencies as needed in according with company policies and procedures.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Key departmental contacts including accounting, revenue management, sales and marketing, housekeeping, and maintenance.
• Will serve as manager on duty as required.

Qualifications:

Bachelor's degree with concentration in hotel management or business administration or related field preferred plus two or more years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. Excellent communication skills are required for tactful, positive and clear interaction with all internal and external parties. Must have excellent reading and writing abilities, mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances and will use frequently. Good problem solving, reasoning, motivating, organizational and training abilities required. May be required to work nights, weekends, and/or holidays.