Application Analyst II - Training Content Developer

Application Analyst II Training Content Developer

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. The Corporate Information Services Department is seeking a dynamic and talented Application Analyst II Training Content Developer.

The Application Analyst II Training Content Developer provides training content development services to all UHS operations to increase the effectiveness of UHS staff and management to ensure the delivery of superior quality healthcare services to all customers. Develops management and employee training initiatives with respect to both content and delivery methods for UHS facilities to achieve learning objectives. Assists with training initiatives and projects and provides ongoing support for assigned divisions and departments. Works in a collaborative environment with other learning professionals, subject matter experts (SMEs), and business leaders to analyze learning needs and develop interventions as required. This includes, but is not limited to, classroom and virtual delivery.

Key responsibilities include:

• Deliver training materials that meet the learning objectives for Workday technical skills and related business processes.
• Plan, design, and develop methods for the assessment and evaluation of learners.
• Develop training aids, manuals, help content, and other reusable materials to meet the pre-defined curricula, course outlines, and instructional methods.
• Highlight when updates to curricula may be needed.
• Develop and maintain documentation (including Glossaries, FAQs and intuitive self-service within Workday for end users).
• Provide analytics around material/training usage and training effectiveness.
• Regularly assess and analyze training needs, identify gaps and recommend solutions.
• Ensure that training materials are developed to facilitate a learning experience that is interactive and engaging (using a blend of live demonstrations, hands-on exercises, and eLearning modules).
• Consult with leadership to develop and deliver learning initiatives to improve employee performance.

Qualifications:

• Associate's degree required, Bachelor's degree preferred.
• 3-5 years of experience in training development, particularly in ERP system implementations, or comparable enterprise software training programs.
• Proven experience in creating and delivering training materials for large-scale systems, preferably Workday or similar ERP Cloud platforms via eLearning, classroom training, and virtual sessions.
• Experience with WalkMe, Maverick, and/or Workday Case Management (WD articles and the Workday Chatbot) is preferred.
• Working knowledge of adult learning methods and practices.
• Ability and experience to engage UHS sites/departments to identify and address the needs of learners working in our facilities.
• Experience with Learning Management Systems (LMS) and learning content development tools.
• Excellent interpersonal and communication skills.
• Has exposure to instructional design and curriculum development for designing, developing, and implementing training experiences (incorporating a blend of eLearning, classroom training, and virtual sessions) to engage learners.
• Ability to multi-task and prioritize workload in a fast-paced environment.
• Training: Related ERP (preferably Workday) or LMS/LCMS (preferably Healthstream) training / certifications.

Travel Requirements:

Position requires up to 50% overnight travel for periods of one week or more.

This opportunity provides the following:

• Challenging and rewarding work environment.
• Growth and development opportunities within UHS and its subsidiaries.
• Competitive compensation.
• Excellent Medical, Dental, Vision and Prescription Drug Plan.
• 401k plan with company match.
• Generous Paid Time Off.

EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.