ServiceNow Business Analyst

Company : Diverse Lynx

Location : Philadelphia, PA, 19107

Posted Date : 14 October 2025

Job Type : Other

Category : Information Design & Documentation

Occupation : Business Analyst

Job Details

Responsibilities:

Strong ServiceNow stakeholder and customer communication.
Working with the process team to drive out requirements and create user stories.
Working within the Engineering team to articulate technical challenges and opportunities.
Participating and contributing to workshops offering best possible solutions.
Specific ITSM and ITIL experience and exposure.
A strong background as a Business Analyst.
A proactive attitude to development and a willingness to be active in the definition of the ITSM development with our clients.
The ability to show evidence that you can work with clients, distill requirements, work in partnership with client 's and engineers to deliver solutions, document, and drive signoff.
Provide post implementation support and gather feedback for continuous improvement.

Qualifications:

Excellent management and influencing skills full understanding and ability to lead on all ITIL processes.
Able to work independently without significant supervision.
Highly analytical in your approach.
Actively manage application specific enhancements / defects as assigned to the BA.
University bachelor's degree in the field of computer science, business or related field with minimum of 3-5 years of business analysis and business partnership experience.
Work in global teams and support global cross-functional environment partnering with internal customers for requirements gathering, analysis and business process definition.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.