Amazon Last Mile Fleet Program Manager, In Life Services-Recalls, Retrofits, and Tires

Senior Program Manager

Amazon Worldwide Operations Last Mile is looking for a Senior Program Manager, to own strategic, tactical, cross-functional and technology projects and programs within Amazon Logistics in OEM recalls and aftermarket vehicle retrofits. In this role, the individual will need to be able to work cross-functionally with internal and external stakeholders in order to improve vehicle uptime and optimization while eliminating barriers for our internal customers. You will be the owner leading various initiatives building out products from scratch. Travel up to 20% travel.

Key job responsibilities:

• Build a program from theoretical to an efficient and sustainable process
• Scope, create, and drive project plans and budgets
• Communicate to Senior Management on status, risks and process/product changes
• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
• Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
• Work autonomously in an ambiguous environment, seeking to understand business problems, and automation limitations
• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
• Work with vendors, business leaders and executive team to communicate and impact critical business initiatives
• Develop, implement, and govern KPI reporting for a portfolio of programs the milestones
• Manage vendors and built sustainable mechanisms to drive program efficiencies