Airline Lounges Area General Manager

SodexoMagic is seeking an Area General Manager for a an exclusive airline lounge portfolio at Miami International Airport (MIA).  This role will report to the District Manager and will be a strategic partner in the daily food and beverage operations within multiple lounges.  Amenities include elegant buffets, bar service and other premium offerings.

SodexoMagic is the joint venture partnership between NBA Hall of Famer, Earvin “Magic” Johnson, and Sodexo. As a certified minority company, we deliver food, facilities management and integrated services to corporations, healthcare facilities, K-12 schools, colleges and universities and aviation lounges. This strategic alliance between Magic Johnson Enterprises and Sodexo, Inc., enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve.

• Lead and manage all aspects of lounge operations at MIA, including overseeing staffing, financial management, inventory, and guest services to ensure seamless, high-quality lounge experiences;
• Build and maintain strong, long-term client relationships, serving as the main point of contact for airport and airline partners;
• Implement strategies to drive profitability, achieve financial goals, and manage costs effectively;
• Develop and execute plans to enhance operational performance, including safety, cleanliness, and customer satisfaction;
• Foster a collaborative and inclusive team culture by providing leadership, training, and development opportunities for both salaried and hourly employees;
• Ensure compliance with all airport regulations, safety protocols, and Sodexo's mission and values;
• Serve as a key partner in client meetings and business reviews, aligning operational goals with client expectations to maximize satisfaction and partnership growth
• Drive continuous improvement initiatives to enhance service quality, operational efficiency, and guest experience.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Prior senior-level food and beverage operations experience within high-volume, luxury dining venues (cruise ships, luxury/boutique hotels, premium airport lounges);
• Proven track record providing the highest levels of guest service satisfaction;
• A heightened focus on P&L, cost controls, budgets and inventories;
• Drive solutions that optimize the current business portfolio;
• The ability to lead and direct a large team of salaried managers and fronline associates within a multi-lounge operation;
• Executive presence, strong communication skills and client-focused abilities.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years