AI Agentic Experience Design Director

AI Agentic Experience Design Director

The AI Agentic Experience Design Director is responsible for supporting the enterprise strategy on the future of work, workplace, and workforce by integrating the customer experience across value streams by designing and integrating AI-enabled, agentic digital experiences. Key stakeholder focus areas will include employers, brokers, members, provider, community constituents and Elevance Health associates.

How you will make an impact:

• Hands-on work with and across value streams to connect and reflect the future company experience, integrating AI-driven and agentic digital tool to identify the critical moments that matter, develop key measures of experience and co-design the feedback loop across the enterprise (e.g. technology, process and workforce design).
• Connects business priorities to experience goals to form an end-to-end view the value the company brings to its customers.
• Contribute to development of Agentic Experience Integration Playbook, capturing best practices in AI, automation, and digital-first experience design.

Minimum Requirements:

• Requires a BA/BS related to human centered design, product/service design or related field and minimum of 8 years experience related to customer and employee experience; or any combination of education and experience, which would provide an equivalent background.
• Proficiency in Microsoft Suite (PPT, Word, Excel) required.

Preferred Skills, Capabilities, and Experiences:

• Health industry, management consulting or related experience strongly preferred.
• Master's degree preferred.
• Critical thinking, creative problem-solving, knowledge and experience with customer segmentation, persona development, journey mapping and storytelling (personas, journey mapping) strongly preferred.
• Experience applying AI/ML and creating agentic experiences that proactively anticipate user needs, adapt in real time, and deliver personalized healthcare solutions strongly preferred.
• Proven ability to design intelligent, adaptive, and omni-channel digital products (web, mobile, virtual assistants) that improve engagement and outcomes strongly preferred.
• Familiarity with Agile methods to manage backlogs, write user stories, and drive iterative delivery of AI/digital experience features strongly preferred.
• Hands-on mindset with comfort using light coding/prototyping ("vibe coding") to validate ideas, run rapid design sprints, and accelerate feedback loops strongly preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $121,792 to $199,296.

Locations: California, Illinois, Minnesota, New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

Job Level: Director Equivalent

Workshift: 1st Shift (United States of America)

Job Family: BSP > Business Support

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.