Aerospace Customer Program Lead

Customer Program Lead

Aerospace company located in Woodinville, WA is currently hiring for a Customer Program Lead. This position will require recent or current aerospace industry work experience and extensive hands-on experience with aerospace customers/clients in an account management realm. The ideal candidate will have a deep understanding of the aerospace sector, sales strategy, and program management to effectively drive business growth, customer engagement, and overall sales performance. This role will be responsible for developing and implementing sales initiatives, fostering customer relationships, and coordinating cross-functional teams to ensure the successful delivery of products and services to clients.

Title Customer Program Lead

Pay $53/hr. - $63/hr. (Depending on overall qualifications, tenure, etc.)

Schedule Standard Monday - Friday Morning Shift with Flexible Start Time (6 AM, 7 AM, 8 AM, etc.)

Location Woodinville, WA (100% Onsite)

Responsibilities:

• Sales Program Management: Oversee and manage aerospace manufacturing sales programs, from initial lead generation through to the final sale and delivery. Develop and execute sales strategies aligned with organizational goals and customer requirements.
• Customer Engagement: Serve as the primary point of contact for key customers, maintaining strong, long-term relationships with both existing and potential clients. Understand customer needs and tailor solutions to meet those needs, ensuring satisfaction and fostering repeat business.
• Cross-functional Collaboration: Work closely with the Engineering, Manufacturing, Supply Chain, and Quality teams to ensure sales programs are executed seamlessly and on time. Act as the liaison between the customer and internal teams to ensure effective communication and alignment on project goals.
• Sales Forecasting & Reporting: Lead the preparation of accurate sales forecasts and ensure all sales activities are tracked and reported to sr. leadership. Provide regular updates on program performance, market trends, and potential opportunities.
• Contract Negotiation & Pricing: Lead negotiations with customers on contract terms, pricing, and delivery schedules. Ensure profitability while maintaining competitive pricing strategies in line with market conditions and internal costs.
• Market Analysis & Strategy: Conduct market research to identify new sales opportunities, understand competitive dynamics, and align sales strategies with current market conditions. Propose and implement effective strategies to penetrate new markets and expand existing customer bases.
• Sales Team Leadership & Development: Lead and mentor a sales team, fostering a collaborative and high-performance culture. Provide training and guidance to sales representatives, ensuring the team's professional development and the successful execution of sales programs.
• Sales Metrics & KPIs: Develop and track key performance indicators (KPIs) related to sales program success, ensuring that targets for revenue, profit margins, and customer satisfaction are met or exceeded.
• Risk Management & Problem Solving: Identify potential risks and obstacles to program success, and develop mitigation plans. Address any challenges that arise during the sales cycle, ensuring timely resolution to maintain customer satisfaction.
• Compliance & Regulatory Awareness: Ensure that all sales activities are in compliance with aerospace industry regulations and quality standards (e.g., AS9100, ISO 9001). Adhere to company policies and procedures in all aspects of the sales process.

Qualifications:

• 5-7+ years of experience in the aerospace manufacturing industry, with at least 3 years in a leadership or program management role.
• Must have aerospace customer/client engagement experience.
• Proven experience in managing sales programs and account management is required.
• Certifications such as PMP, Six Sigma, or similar are desirable.
• Knowledge and familiarity with industry certifications (such as AS9100, ISO 9001), aerospace regulations, and customer-specific requirements would be a plus.

Employee Value Propositions:

• A company with an amazing work culture and high employee value and appreciation.
• Very high growth opportunity internally.
• 1-Step onsite panel interview.

For consideration, please apply directly with a recently updated resume highlighting the qualifications above.

***More relevant/direct skills highlighted on resume, higher consideration for proceeding immediately***

Pay and Benefits:

The pay range for this position is $53.00 - $63.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Woodinville, WA.

Application Deadline:

This position is anticipated to close on Oct 13, 2025.