Administrative

Patient Relations And Accred Coordinator (RN)

Santa Barbara, CA, United States

Job Info

Job Identification 11832

Job Category: Quality

Job Shift: Day

Work Shift: 8 Hours

Job Type: Full-Time

Work Location: On-site

Salary Range: $43.08 - $65.7 Hourly*

*Please note, pay rates for non-physician positions are determined based on related years of experience and internal equity. Physician compensation is based upon specialty and includes consideration of bonus potential. Additional information for non-physician positions on Cottage Health's comprehensive Total Rewards program can be found at cottagehealth.org/careers/total-rewards.

Job Description

Acts as liaison between the patients and the organization's administration, staff, and physicians to coordinate, investigate, review, respond to and facilitate resolution of patient complaints. Coordinates the preparation for and participation in actual regulatory and accreditation surveys, adverse event and patient complaint investigations, specialty certifications and other activities to maintain Cottage Health in a state of continual readiness.

Qualifications

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education

• Minimum: Bachelor's degree
• Preferred: Bachelor's degree in Nursing

Certifications, Licenses, Registrations

• Minimum: Advanced Patient Relations Certification required, if not then achieved within 2 years
• Current CA RN License

Technical Requirements

• Minimum: Advanced skills with Microsoft applications including Outlook, Word, Excel, PowerPoint and other web-based applications
• Able to produce complex documents, perform analysis and maintain databases.

Years of Related Work Experience

• Minimum: 3 years work experience handling customer complaints/grievances.
• Preferred: 3 years work experience handling customer complaints/grievances in a clinical setting.

About Us

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work. Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.