Administrative Assistant

Why UT Southwestern

With over 75 years of excellence in DallasFort Worth, Texas, UT Southwestern is dedicated to upholding the highest standards of excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued patients and employees.

With over 20,000 employees, we are dedicated to continued growth by hiring the best professionals in the healthcare industry. We invite you to be a part of the UT Southwestern team, where you'll discover teamwork, professionalism, and consistent opportunities for growth.

Job Summary

The Clinic Staff Assistant I Float position supports various clinics and satellite locations. This role involves direct interaction with patientsboth over the phone and in personto support front office operations. Under close supervision, the assistant will learn and demonstrate proficiency in at least one clinical front office operation within six months. A patient-centered attitude, compassion, and empathy are essential.

This position offers a career ladder based on progressive responsibilities and performance.

Experience and Education

• Required: High school diploma or GED

• Preferred: Bachelor's degree in a related field and/or relevant experience (not required)

Job Duties

• Deliver superior customer service, representing UT Southwestern in a positive and professional manner

• Learn and demonstrate proficiency in at least one of the following front office operations:

  • Patient Registration and Scheduling

  • Patient Access Call Center

  • Patient Arrival & Admitting

  • Patient Financial Services/Collections

  • Patient After-Visit Scheduling

  • Medical Insurance Verification

  • Internal & External Referrals Management

  • Procedure: Precertification & Authorization

• Maintain up-to-date knowledge of the EPIC electronic medical record (EMR) system, clinical workflows, and policies

• Build rapport with internal and external team members to ensure optimal patient outcomes

• Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy

• Keep the waiting area neat and stocked with appropriate materials

• Ensure adequate inventory of office supplies and patient forms

Core functions may include:

• Direct interaction with or care for patients

• Interaction with human-subjects research participants

• Handling patient records (including financial records)

• Managing human-subjects research records

Other Duties: Performs other duties as assigned.

Knowledge, Skills & Abilities

• Basic computer, data entry, and typing skills

• Excellent written and oral communication skills

• Strong internal and external customer service skills

• Ability to handle confidential information daily

Working Conditions

• Work is primarily performed in outpatient clinical areas

Security and EEO Statement

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity/expression, age, disability, genetic information, citizenship status, or veteran status.

Benefits

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees, designed to support your overall well-being:

• PPO medical plan available Day One at no cost for full-time employee-only coverage

• 100% coverage for preventive healthcare no copay

• Paid Time Off available Day One

• Retirement programs through the Teacher Retirement System of Texas (TRS)

• Paid Parental Leave

• Wellness programs

• Tuition Reimbursement

• Public Service Loan Forgiveness (PSLF) Qualified Employer

Learn more about these and other UTSW employee benefits!