Accounts Collection Specialist

Accounts Collection Specialist

SERVPRO of Fort Walton Beach is hiring an Accounts Collection Specialist. SERVPRO of Fort Walton Beach offers:

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Key Responsibilities:

• Collection Follow-up (Past 30 Days):
  • Monitor aging reports to identify accounts that are 30 days or more overdue.
  • Proactively follow up with customers to ensure the timely collection of overdue payments.
  • Resolve payment discrepancies and address billing concerns in a professional and efficient manner.
  • Keep detailed notes of customer interactions, payment arrangements, and follow-up actions.
• Insurance Adjuster Coordination:
  • Follow up with insurance adjusters to confirm approval and processing of claims for mitigation and construction services.
  • Ensure all necessary documentation is submitted to insurance companies to avoid delays in payment.
  • Track claim progress and payment status using XactAnalysis, ensuring that claims are processed promptly.
• Escalation and Legal Action:
  • Identify overdue accounts that require escalation (typically 60 days or more past due) and begin the collection escalation process.
  • Work closely with collection attorneys to transfer accounts that require legal action.
  • Prepare and file liens for accounts that meet the aging criteria (typically 45-60 days overdue) and work with legal teams to facilitate recovery.
• Lien Recording and Compliance:
  • Prepare and file liens on accounts that are 45-60 days overdue.
  • Ensure all lien documentation is accurate and compliant with state and local laws.
  • Coordinate with the legal team to ensure timely and effective lien filing and resolution.
• Documentation and Record-Keeping:
  • Maintain accurate, up-to-date records of all communications with customers, adjusters, and legal representatives in XactAnalysis.
  • Ensure all interactions and actions are thoroughly documented to support the collection process and potential legal escalation.
• Performance and Collection Incentives:
  • Meet or exceed monthly and quarterly collection goals focused on accounts 30 days past due.
  • Participate in a performance-based incentive program tied to successful collections, resolution of overdue accounts, and timely filing of liens.

Qualifications:

• Education and Experience:
  • High school diploma or equivalent required; degree in accounting, business, or related field preferred.
  • 2+ years of experience in collections, accounts receivable, or related roles.
  • Experience working with collection attorneys and handling lien processes is preferred.
  • Familiarity with XactAnalysis or similar claims management platforms is a plus.
  • Prior experience in the construction or mitigation industry is beneficial.
• Skills and Competencies:
  • Strong organizational skills and attention to detail.
  • Excellent verbal and written communication skills, with the ability to manage customer relationships and handle sensitive payment issues.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Ability to manage multiple accounts and prioritize tasks to meet deadlines.
  • Problem-solving skills to resolve billing discrepancies and ensure payments are made on overdue accounts.
  • Knowledge of lien laws and the collection process.

Performance Goals and Incentives:

• The Accounts Collection Specialist will be eligible for performance-based incentives tied to the successful collection of overdue accounts (30 days or more).
• Incentives will be based on meeting monthly and quarterly collection goals, the filing of liens, and the resolution of overdue accounts.

Skills/Physical Demands/Competencies: This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.

Each SERVPRO Franchise is Independently Owned and Operated.

Compensation: $22.00 - $25.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.