Account Services Coordinator

Account Services Coordinator

The Account Services Coordinator is responsible for supporting the coordination of specified accounts with independent apparel stores, specialty stores, and major department stores. This position supports the Wholesale business.

The responsibilities described below are considered essential functions of the role. This position is based in our NYC office and requires working on-site five days per week.

Key Responsibilities

• Acting as a liaison between account executives and boutique wholesale customers across all U.S. regions.
• Facilitating D2C operations for Steve Madden Apparel, directly fulfilling all online U.S. customer orders in an accurate and timely manner
• Using CRMs such as Infor M3, JOOR, and Qlik Sense to strategically manage allocation and fulfillment of all monthly and immediate POs to meet and exceed wholesale clients' expectations
• Accurately managing customer data by providing invoices, order tracking, order confirmations, and more upon request
• Able to manage multiple projects and deadlines with support and resources as needed
• Performing other duties and special projects as assigned

Specific Job Skills

• Assisting in processing, inputting, and tracking new POs and reorders for assigned accounts into the wholesale system
• Maintaining accurate records of customer orders and account information, including basic details, expected delivery dates, and ATS adjustments
• Assisting with the request, tracking, and distribution of samples, ensuring timely communication of feedback to relevant departments
• Providing support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates, address, and credit inquiries
• Assisting in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders
• Assisting in generating and sending basic documents such as invoices and order confirmations to customers

Required Qualifications

• Bachelor's degree or equivalent experience
• Minimum of 1 year in customer service
• Knowledge in Microsoft Office Suite, specifically Excel
• Excellent interpersonal, problem-solving, and organizational skills

FULL TIME POSITIONS: The expected base salary for this position ranges from $24/hr-$25/hr. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.