Account Management Executive, Behavioral Health, EAP

Account Management Executive, Behavioral Health, EAP

Responsible for the proactive management, retention, and revenue growth of assigned Carelon Behavioral Health employer accounts. Independent development of Sales and retention strategy for assigned customers, market segments and our geographic areas. Assists in the development, launching, and maintenance of new services, products, and programs. Typical group size is 10,000 and larger.

Location: Hybrid 1. This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. How will you make an impact:

• Proactive and predictable schedule of live/virtual employer account outreach to continually identify program success and areas of opportunity to improve value offering.
• Defines and executes account management and retention strategy for a defined book of accounts, geographic area, and or market segment.
• Identifies opportunities and executes strategies for penetration and up-sales.
• Supports pursuit of new business opportunities either directly with a broker/consultant or potential client, or through a team approach with field office sales staff.
• Responsible for growing company business within existing accounts.
• Provides support with RFI, and RFP responses, proposals, client presentations, and underwriting coordination on new business sales opportunities.
• Develops and leverages effective business relationships with brokers, consultants, and key decision makers in order to meet or exceed new and renewal sales targets.
• Responsible for managing the annual renewal process for accounts, including underwriting negotiation, preparation of renewal analysis, and client presentations.
• Coordinates and controls new business implementation activities.
• Works directly with Sales Account Representatives/Account Service Representatives to assure that all aspects of account service run smoothly.

Minimum requirements:

• Requires a BS; 10 years of experience in account management and or sales: or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Prior experience managing employer EAP benefit accounts.
• Excellent written and verbal communication skills.
• Proven ability to prioritize and manage multiple tasks simultaneously.
• Solid understanding of profitability and loss principles.
• Skilled in identifying opportunities and challenges and developing and executing effective strategies.
• Availability of working from one of our Pulse Point offices four times a month.
• Willingness to travel up to 10% of the time.
• Candidates from all states are welcome, but they must reside within commuting distance of a Pulse Point office location where we have an office to be considered.

Job Level: Non-Management Exempt

Workshift: 1st Shift (United States of America)

Job Family: SLS > Sales - General

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.