Zendesk Administrator

Base pay range

$85.00/hr - $95.00/hr

Senior Technical Recruiter @The Judge Group | Applications Administrator III

My name is Gaurav , and I am with The Judge Group , a Technology, Talent & Learning Solutions company based in Wayne, PA. I came across your resume online and would like to know if you are interested in pursuing a position as an Applications Administrator III .

Title: Applications Administrator III

Location: Los Angeles, CA Hybrid Onsite (3 days/week in office)

Duration: 3 months with possibility of extension

Required Qualifications:

• 5 years of CRM Application Administration experience (Zendesk, Salesforce, Intercom, etc)
• Deep expertise in customer service technology platforms, including CRM, CMS, Knowledge Management, and QA systems. (Experience with Zendesk, Guru, and Stella is a plus.)
• Bachelors degree in a related field, or equivalent professional experience.
• Skilled in best practices for configuration, automation, and reporting within customer service platforms.
• Direct experience leading a CRM migration program from planning through implementation.
• Exceptional problem-solving skills with strong attention to detail.
• Highly collaborative, with excellent communication skills for working across cross-functional teams.
• Solid understanding of global data security and compliance standards.

Desired Qualifications or Experience:

• Programming experience
• Experience with Slack Workflows
• ITIL Framework

Must Have Skills:

• Administrator of the CRM
• Analytical Problem Solving
• Intercom

Nice To Have Skills:

• Certifications in ITIL
• Experience with platforms like Google Workspace, Jira and Slack.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Business Development and Administrative
• Industries: Computer Games

Note: This posting focuses on the Applications Administrator III role; other postings or unrelated content have been removed for clarity.