Xfinity Retail Sales Consultant - Pittsburgh, PA

Xfinity Retail Sales Consultant - Pittsburgh, PA

Job Description

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

This job is "on-site" unless specifically noted otherwise. Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary $23.69+ Hourly Salary is $16.00/hour Base + Targeted Commission.

Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience.

Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Core Responsibilities

Passionately represents products and services by sharing and demonstrating product and sales know-how with customers.

Provides product demonstrations to educate customers on full product capabilities to increase their experience.

Takes a customer-first approach with all customer interactions.

Listens and evaluates customer needs and provides appropriate solutions.

Achieves sales and customer experience goals and objectives.

Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and handle all company products/services and gains their consent.

Performs operational and administrative tasks.

Partners with customer care to resolve customer issues, as appropriate.

Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.

Align with all company and retail operational policies and procedures.

Completes training requirements and engages in team huddles and learning.

Knows and understands sales compensation plan and its key elements.

Able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed.

May be asked to work in alternate stores outside of home base store.

Regular, consistent and punctual attendance.

Able to carry and lift up to 25 pound boxes, stand and move about the store constantly.

Other duties and responsibilities as assigned.

Minimum Education Required: High School/GED

Job Category: Sales

Additional Qualifications/Responsibilities

Employees at all levels are encouraged to:

• Understand our Operating Principles; make them the guidelines for how you do your job
• Always improving the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our product packages
• Know your stuff - be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers
• Strives for outstanding results and drives growth
• Respect and promote diversity and inclusiveness
• Do what's right for each other, our customers, investors, and our communities!
• Win as a team - make big things happen by working together and being open-minded

Benefits

Development and Advancement Opportunities

Parental Leave

Vacation

Employee Resource Groups

Day 1 Medical/Dental/Vision Insurance

401k Matching

Discounted Services (must reside in the footprint)

Xfinity Mobile Discounts

Many more benefits and perks!

Disclaimer: This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills: Customer-Focused; Workplace Organization; Persuasion; Teamwork; Technical Knowledge; Self Motivation; Resilience; Critical Thinking Problem Solving; Communication; Professional Integrity

Salary: Base Pay: $16.00

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Total Target Compensation (Base Pay plus Targeted Commission): $23.69 USD

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.