WorkPartners Strategy Specialist

Strategy Specialist

UPMC Health Plan and WorkPartners is hiring a full-time Strategy Specialist! This role will predominantly work remotely and will work standard daylight hours Monday - Friday. Preference will be given to those with prior experience within the healthcare industry.

Under the general direction of the Business Operations Management team, this role will analyze, identify, propose and implement solutions for all business areas. Acts as subject matter expert supporting all areas and interacts with staff to answer questions and resolve issues as they arise. Oversees administrative and special projects as they relate to implementation of new products/business and maintenance of existing business. The Workpartners Strategy Specialist must use their business acumen, knowledge and understanding of Workpartners products and services to identify opportunities to improve financial performance and operational efficiencies. Furthermore, the position will be responsible for managing the Workpartners legal queue and will serve as a liaison between internal and external counsel when negotiating business contracts. The position requires the ability to articulate these opportunities to internal and external audiences, implement the solutions, and track and monitor progress. Will take a leadership role in the enhancement, development, documentation, and communication of identified variances. These functions must be done while also weighing the practical considerations and potential barriers that need to be overcome to successfully implement new programs and processes. To successfully perform the role, must understand the causes of financial & operational trends and anomalies.

Responsibilities:

• Serves as a liaison between clients and internal partners, driving toward timely delivery of agreed-upon services
• Ensures client requirements for new implementations and change requests are comprehensively gathered and documented
• Collaborates with Operations Team to identify solutions that will meet stakeholder requirements using system functionality and best practices
• Identify areas of concern that may compromise client satisfaction through data analysis, and propose solutions based on findings, expertise, and research
• Reviews legal contracts and makes recommendations that are in the best interest of Workpartners
• Maintains accurate legal records in Work Management Application
• Prepares legal agendas and supervises the legal queue to ensure all activities are appropriately monitored and resolved timely? Actively identifies and implements work process improvements to enhance team performance
• Openly participate in meetings, provide ideas and suggestions to ensure client satisfaction and promote teamwork
• Provides support to legal team, Workpartners product lines, and executive leadership
• Takes a leadership role in mentoring and motivating staff building a strong cohesive team
• Identify appropriate resources and support needed to facilitate decisions to achieve optimal outcomes
• Interface with customers by telephone, correspondence, and/or in person to answer inquiries and resolve concerns/issues
• Manages special projects as assigned by Management team; develops/maintains project plans, as needed
• Manages, updates, and maintains project and process notes in Workpartners systems
• Meets deadlines and turnaround times set by Management staff which may, at times, require an employee to work extended hours until completion of project
• Assists other departments during periods of backlogs
• Attends meetings on behalf of Manager/Director
• Participates in training programs when available/as requested
• Maintain employee/insured confidentiality

Qualifications:

• Bachelor's Degree or equivalent work experience.
• Minimum five years general business experience.
• Experience in health care insurance or health care industry preferred.
• Familiarity with legal contracts; review and negotiation is a bonus.
• Competence in MS Office required, including MS Excel, MS Access, MS Word. Excellent planning communication, documentation, analytical and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Must possess strong interpersonal, organizational, and project management skills, with the ability to work on multiple tasks simultaneously.
• Experience in QA/Audit/Systems testing development and execution preferred.
• Licensure, Certifications, and Clearances:
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran