Wireless Network Operations Center Lead

Responsibilities And Qualifications

Wireless Network Operations Center Lead is responsible for coordinating the scheduling for the Wireless Network Operations Center group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR. Service). Serve as the lead point of contact (POC) for government and customers seeking technical assistance. Coordinate training for new contractor position and provide documentation for daily, weekly and monthly reports from the ticketing system and databases.

Required Qualifications

• Experience: At least Ten (10) Plus years of experience with tactical communications integration, testing, programming, troubleshooting, and design.
• Education: Bachelor's degree in related technical field or equivalent experience
• Background Investigation is required
• Three (3) Plus years of experience in tactical communications Project 25 (P25) integration, installation, operations, maintenance, repairing and maintaining P25 infrastructure equipment.

Overview

We are seeking a Wireless Network Operations Center Lead to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of events related to network communications, network utilization and availability analysis and reporting. The NOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians, and handles approximately 4,000 tickets a month.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.

"As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration".

Additional Job Information

Competencies

• Oral Communication
• Written Communication
• Strategic Thinking
• Technical Expertise
• Initiative
• Foster Innovation
• Results Oriented
• Teamwork

Work Environment And Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Orlando, Florida
• Remote or In-Person: 100% Onsite
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday Friday.
• Amount of Travel: Less than 10%

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Authorization/Security Clearance

• U.S. Citizen
• Background Investigation is required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.