WIC Clinic Coordinator

WIC Clinic Coordinator

We are seeking a WIC Clinic Coordinator. The purpose of the WIC Clinic Coordinator position is:

• To obtain socio-economic, health, and dietary information and identify problems that would determine a client's eligibility for the federally funded Supplemental Nutritional Program (WIC)
• To manage the central WIC office by providing clerical and administrative support to 15 sites, clinic staff, operations manager, and program coordinator.

Specific duties and responsibilities include:

• Answers multi-line telephone system and screen callers and make proper decisions, i.e., schedule client/participant appointments, resolve any issues, or redirect to appropriate personnel.
• Conduct initial certification and recertification.
• Collect anthropometric and hematological data.
• Accurately obtains/documents and enters information in the WOW system, such as proof of residence, identity, proof of income, and proof of pregnancy if applicable.
• Provide primary and secondary nutrition education.
• Follow established federal and state guidelines and the applicants' dietary/health requirements and preferences.
• Evaluate the need for and refer clients to other health, food assistance, and social services programs.
• Ordering nutrition education and breastfeeding materials from the State Distribution Center; tracking, distributing, maintaining inventory, and arranging transporting of the items from the central office to the sites.
• Operates personal computer to access e-mail, electronic calendars, and other basic office support software.
• Create and maintain files for documents.
• Responsible for accurately documenting staff's arrival/departure time.
• Assist with applying templates (classes and appointments) in the computer system.
• Coordinate time and location for staff meetings, transcript and disseminate meeting minutes.
• Manage and delegate work assignments for office support staff.
• Assist with monitoring and maintaining local agency caseload assignment.

Minimum qualifications include:

• High School Diploma or graduation equivalent.
• Three years related experience. Requires an understanding of changing reimbursement policies and third party reimbursement.
• Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

Preferred qualifications include:

• Able to work independently.
• Excellent computer skills (proficiency in Microsoft Teams, Microsoft Word, and Microsoft Excel).
• Fluent in English and Spanish.
• Excellent time management and communication (verbal and written) skills.
• Experience working with multicultural and special needs populations.
• Ability to provide excellent participant-centered customer service; basic nutrition knowledge
• Must be willing to travel to various sites and perform other duties as assigned by the immediate supervisor or program coordinator.
• Previous WIC experience.

Classified Title: Clinic Coordinator

Job Posting Title (Working Title): WIC Clinic Coordinator

Role/Level/Range: ATO 37.5/02/OE

Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate w/exp.)

Employee group: Full Time

Schedule: Monday to Friday: 8:30am 5:00pm. Some weekend work may be required.

FLSA Status: Non-Exempt

Location: School of Public Health - East Baltimore Campus

Department name: 10003595-PFRH WIC Project

Personnel area: School of Public Health