Wellness & Recovery Specialist

Wellness & Recovery Specialist

Wellness and Recovery Specialist

Location: Virtual: This employee must live in Tennessee. This role enables associate to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Wellness and Recovery Representative is responsible for care coordination and/or care management activities focused on the Wellness and Recovery of members.

How you will make an impact:

• Identifies opportunities for engagement of members and their families in forming a supportive, recovery network.
• Develops and implements provision of onsite psychiatric discharge planning education at Recovery and Resiliency sites.
• Collaborates with Stabilization Teams as a member advocate in discharge planning education, resolution of barriers, and service transitions.
• Acts as a resource for staff on decision making and problem solving.
• Initiates and maintains contact with assigned individuals and providers to determine member's response to services.

Minimum Requirements:

• Requires AA/AS and minimum of 2 years of experience in health services or behavioral health field or in a peer support services role; or any combination of education and experience, which would provide an equivalent background.
• Peer Specialist Certification required.

Preferred Skills, Capabilities, and Experiences:

• Knowledge of care-coordination and case management concepts strongly preferred.
• Motivational Interview key concepts strongly preferred.
• Knowledge of substance use disorder treatment modalities and support systems preferred.
• Use of technology, dual monitors, calling systems, Microsoft Outlook, Word, One Note, preferred.
• Ability to learn complex computer systems and accessing data from multiple sources preferred.
• One year experience working as a Peer Support Specialist, after receiving certification, or related equivalent experience.
• Experience working with computers toggling back and forth through multiple screens.
• Experience with researching resources.
• Telephonic customer service.
• Knowledge of the Recovery process and the ability to facilitate recovery using established standardized mental health processes.
• Knowledge and skill to teach and engage in basic problem-solving strategies to support individual clients in self-directed recovery.
• Knowledge of the signs and symptoms of mental illness & substance use disorders.
• Knowledge and skills sufficient to use community resources necessary for independent living and ability to teach those skills to other individuals with severe mental illness.
• Knowledge of how to establish and sustain self-help (mutual support) and educational groups by soliciting input from the mental health consumers on their strengths and interests.
• Proven experience in health coaching and motivational interviewing techniques.
• Demonstrated ability to work proficiently across multiple computer platforms simultaneously.
• Excellent typing skills with attention to detail.
• Strong communication skills, both written and verbal.

Job Level: Non-Management Non-Exempt

Workshift:

Job Family: MED > Licensed/Certified - Other

Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.