Wellness Coordinator

Optum Behavioral Health Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Make outreach calls to providers for coordination of behavioral health services
• Responsible for answering provider queue calls and completing administrative authorizations
• Submit referrals to Case Management Program
• Working with Clinical Services team and facilities under the direction of the Clinical Manager
• Perform special projects under the direction of the Clinical Manager
• Process faxes, emails and other non-phone inquiries
• Perform provider and appointment searches including confirmation of appointments with providers
• Outreach to facility providers for clinical review reminders
• Complete administrative paperwork, preparing letters and other documents
• Complete data entry into electronic records, including Minnesota Medicaid Information Systems
• Attend/participate in all required Medica facilitated meetings and/or trainings
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• 1+ years of experience with Managed Care or Call Center
• 1+ years of Microsoft Office experience (including Word, Excel, PowerPoint and Outlook)
• 1+ years of experience in an environment where solid oral and written communication skills, specifically telephonic skills were required
• 1+ years of experience in an environment where effective organizational skills and problem-solving skills were required
• Interest in Mental Health as this position works with population that utilizes services in this area
• Proven ability to multi-task as priorities may be ever changing
• Must be a self-starter, with the proven ability to work independently
• Able to work 8am - 5pm (Central Time Zone)

Preferred Qualifications:

• Bachelor's degree in social work or psychology
• Casework experience at hospitals, social service agencies or community mental health centers
• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
• Dual diagnosis experience with mental health and substance abuse
• Experience working with the older adult or disabled populations

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.